Role Summary: We are hiring a Captain for Mezcalita to lead a section of the floor, ensuring guests receive attentive, high-quality service and the team delivers a consistent guest experience.
Key Responsibilities:
- Supervise and coordinate stewards within the assigned section
- Take guest orders, suggest menu items, and manage upselling
- Ensure timely and accurate order delivery from kitchen/bar to table
- Handle guest queries, feedback, and minor complaints; escalate when needed
- Conduct table checks and ensure service standards (SOPs) are followed
- Train and guide stewards on service etiquette and menu knowledge
- Coordinate with kitchen and bar teams for smooth service flow
- Assist in opening/closing checklists and section-wise stock checks
Requirements:
- Diploma/Degree in Hotel Management preferred, not mandatory
- Minimum 23 years of experience in a similar role, preferably in a full-service restaurant/bar
- Solid communication and guest-handling skills
- Basic knowledge of food, beverage, and cocktail menus
- Leadership ability to guide a small team
- Willingness to work in shifts, including weekends and holidays