Service Desk professionals act as the first point of contact for IT support, providing technical assistance and resolving incidents and service requests for end users.
Key Responsibilities
Receive, log, categorize, and prioritize incidents and service requests.
Provide first-level technical support via phone, email, chat, or ticketing systems.
Troubleshoot hardware, software, network, and application-related issues.
Resolve common user issues such as password resets, access requests, and software installation.
Skill Requirements
Other Requirements
📌 Campus-Beginner (Noida)
🏢 HCLTech
📍 Noida
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