Company Description ( NIGHT SHIFT) Webneed is a website builder that provides reliable, intuitive design tools for individuals of all skill levels. Using our advanced technologies, users can create a distinctive and credible online presence with complete creative freedom. Whether someone is a beginner or an experienced skilled, Webneed offers the tools and solutions needed to design a polished, professional website.

Our extensive user base and strong design capabilities create a unique ecosystem where creativity and functionality come together.

Through

Webneed, developers, web designers, and other digital professionals can reach millions of people with their apps and services.

Role Description The Call Center Supervisor at Webneed is a full-time, hybrid role based in the Greater Delhi Area, with flexibility for partial work from home. The supervisor oversees daily call center operations, including managing agent schedules, monitoring performance, and ensuring adherence to quality standards. This role involves coaching and mentoring team members, handling escalated customer issues, and promoting high levels of customer satisfaction.

The supervisor collaborates with cross-functional teams to improve processes, analyzes call data to identify trends,



and implements action plans for service and efficiency improvements. The role also includes preparing performance reports, supporting training initiatives, and contributing to a positive, inclusive work environment.

Qualifications

- Candidates should possess strong Supervisory Skills and Team Management capabilities to lead, motivate, and guide call center staff.
- Candidates should possess excellent Communication skills to interact clearly with customers, team members, and stakeholders.
- Candidates should possess solid Analytical Skills to review call metrics, identify trends, and propose data-driven improvements.
- Candidates should possess a focus on Customer Satisfaction, with experience managing escalations and maintaining service quality.
- Experience in call center or customer support environments, preferably in technology or SaaS, is beneficial.
- Knowledge of call center technologies, CRM systems, and performance dashboards is an advantage.
- Ability to work effectively in a hybrid setting, prioritize tasks, and adapt to changing business needs.
- A relevant diploma or degree in business, communications, or a related field is preferred.
- Its a B2B platform

📌 Call Center Supervisor (Delhi)
🏢 Webneed
📍 Delhi