Role Description The Caller role at Prime Courier and Logistics is a full-time, on-site position based in Mumbai Malad west. The Caller will handle inbound and outbound calls with customers, franchise partners, and delivery personnel to share shipment updates, resolve queries, and confirm delivery details. Daily tasks include recording call outcomes, updating customer and shipment information in company systems, coordinating with operations and dispatch teams, and escalating issues when needed.

The role also involves providing clear information about franchise options, following scripts and guidelines, and maintaining qualified communication standards. The Caller is expected to meet call volume targets, adhere to company policies, and contribute to a positive customer experience.

Qualifications

- Strong verbal communication and active listening skills, with the ability to speak clearly and confidently on calls.
- Customer service orientation, including patience, empathy,



and problem-solving abilities when dealing with questions or complaints.
- Basic computer literacy, with the ability to use call management software, spreadsheets, and internal tracking tools.
- Organizational and time-management skills to handle high call volumes and maintain accurate records.
- Ability to work on-site in Mumbai malad west and collaborate effectively with operations, dispatch, and franchise teams.
- Prior experience in call center, telecalling, customer support, or logistics is an advantage.
- Minimum educational qualification of high school diploma or equivalent; higher education in business, commerce, or related fields is a plus.
- Comfortable working in a fast-paced environment and meeting performance targets and quality standards.

📌 Caller (Mumbai)
🏢 Prime Courier And Logistics
📍 Mumbai