Experience: 4 - 5 years in hospitality The Cafe Manager is responsible for overseeing daily operations, ensuring smooth operations, and providing superior food and beverage service. He will have to manage staff, address customer concerns, create work schedules, and maintain financial stability through effective purchasing and staffing strategies. They will also supervise a team to maintain high standards of food quality, presentation, and service to meet business goals.
Job Responsibilities
Coordinate daily cafe management operations to ensure efficiency and productivity.
Deliver superior food and beverage service, responding promptly to customer complaints to maximize satisfaction and maintain positive reviews.
Manage both Front of the House and Back of the House restaurant operations, organizing shifts and ensuring compliance with sanitation and safety regulations.
Regularly review product quality, research current vendors,
and maintain the restaurant's good image.
Estimate future needs for goods, kitchen utensils, and cleaning products to facilitate smooth operations.
Control operational costs, identify measures to reduce waste, and create detailed reports on revenues and expenses.
Promote the brand in the local community through word-of-mouth and restaurant events, recommending ways to reach a broader audience.
Train new and current employees on proper customer service practices and implement policies to maintain cafe operations.
Arrange for repairs when necessary to ensure equipment functionality.
Requirements and Skills
Educational background: Hospitality graduate
Extensive operational knowledge of F&B; operations