We are looking for a motivated and customer-focused Business Development Executive to support student admissions, handle customer queries, manage follow-ups, and contribute to achieving admission and revenue targets. The role involves regular communication with prospective students, maintaining accurate CRM records, and ensuring a smooth admission experience.
Key Responsibilities
- Handle marketing and admission calls with prospective students and customers.
- Explain the company's courses, programs, services, and admission processes clearly to customers.
- Respond promptly to admission-related WhatsApp messages and enquiries.
- Address customer queries and provide appropriate information regarding courses, fees, eligibility, and admission procedures.
- Maintain accurate records of calls, customer interactions, and responses in the CRM.
- Schedule and conduct follow-up calls with prospective students.
- Assist customers throughout the admission process, including:
- Logging into the website
- Selecting the appropriate course
- Completing the registration process
- Making online payments
- Maintain daily records of admissions and payment status.
- Prepare and submit monthly admission reports.
- Maintain and update the Marketing WhatsApp Status on a daily basis.
- Prepare and submit payment and admission reports for incentive processing.
- Follow up with prospective students to improve conversion and admission rates.
- Maintain positive and professional relationships with prospective and existing customers.
- Identify customer needs and recommend suitable courses or services.
- Suggest new ideas and marketing strategies to improve customer engagement and increase admissions.
- Coordinate with relevant internal teams to resolve customer or admission-related issues.
- Perform other sales and marketing activities assigned by the reporting manager.
Key Capabilities
- Strong Communication and Persuasion Skills
- Sales and Negotiation Skills
- Customer Relationship Management
- Target-Oriented Mindset
- Basic knowledge of CRM Tools
- Strong Follow-Up and Conversion Skills
- Problem-Solving Ability
- Time Management and Discipline
- Adaptability and Resilience
- Customer-Focused Approach
- Ability to work effectively in a team and target-driven workplace
Pay: ₹18,000.00 - ₹20,000.00 per month
Benefits
- Cell phone reimbursement
- Paid sick time
- Provident Fund
Work Location: In person
📌 Bussiness Development Executive (Kozhikode)
🏢 Aifer Education
📍 Kozhikode
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