Drive new customer acquisition for the organization by generating and qualifying leads, converting prospects into broadband/fiber customers, and ensuring a smooth handover from sales closure to installation and activation.

1. Lead Generation & Prospecting

· Generate leads through inbound/outbound calls, digital leads, campaigns, referrals, local networking and assigned databases.

· Identify and qualify prospects based on location, connectivity availability, usage, speed and plan requirements.

· Maintain sufficient qualified opportunities to achieve assigned targets.

2. Customer Acquisition & Sales Conversion

· Understand customer requirements and recommend suitable broadband/fiber plans.

· Explain pricing, speed, offers, installation process, service benefits and applicable terms accurately.

· Handle objections, negotiate within approved guidelines and close qualified prospects.

· Achieve assigned daily, weekly and monthly recent-connection targets.

3. Follow-up & Pipeline Management

· Complete scheduled callbacks and follow-ups within agreed timelines.

· Maintain lead status, next action and expected closure date in CRM.

· Re-engage pending and lost opportunities where appropriate and record reasons for non-conversion.

4. Fulfillment & Installation Coordination

· Collect required customer details and KYC/documentation.

· Raise/hand over confirmed orders to the installation/technical team.

· Track installation and activation status until successful completion.

· Keep customers informed about installation schedules and escalate delays.

5. CRM, Reporting & Compliance

· Maintain accurate lead, customer, call,



follow-up and sales records.

· Submit daily/weekly sales and fulfillment reports.

· Follow approved pricing, process, documentation and customer communication guidelines.

· Do not make unauthorized commitments on pricing, installation or service.

6. Customer Experience & Referrals

· Maintain professional communication throughout acquisition and fulfillment.

· Capture customer feedback and common objections.

· Generate referrals and identify suitable upgrade/additional service opportunities.

Requirements

- Any Graduate / Diploma with relevant sales or customer-facing experience.

- Minimum 1 year experience in ISP, Broadband, Telecom, Telesales, Inside Sales, Field Sales, B2C Sales, DTH or related customer acquisition roles preferred.

- Tamil communication skills preferred for residential customer interaction.

- Strong communication, customer-handling and sales skills.

- Lead generation, prospecting, follow-up and conversion ability.

- Good understanding of broadband, fiber/FTTH, plans, speed, installation and connectivity.

- CRM / sales reporting discipline and basic MS Office knowledge.

- Strong coordination skills with Installation, Technical Support, Billing and Customer Service teams.

- Target-oriented, data-driven and result-focused approach.

Benefits

- Salary Range starts from 12,000/- (onwards)

- Statutory benefits + Incentives + Insurance

- Performance based incentives

- Employee Recognition & Rewards for performance

- Regular performance reviews and salary growth opportunities

- Career Growth & Internal Promotion Opportunities​

📌 Business Development Executive - Inside Sales (Coimbatore)
🏢 Skylink Fibernet
📍 Coimbatore