Talent500 is hiring for one of its clients.

About Brink’s:

Brink’s is a global leader in secure logistics and cash management, operating in more than 50 countries. As the company evolves into a technology-enabled, data-driven organization, Brink’s is transforming how work is delivered across functions to create greater scale, consistency, and efficiency.

At Brink’s, you will be part of a global team focused on driving operational excellence and supporting enterprise transformation. You will have the opportunity to build critical skills, collaborate with experienced professionals, and contribute to work that has real impact across the business. Brink’s is committed to creating an inclusive environment where people can grow, contribute, and build meaningful careers.

About Global Shared Services Center, India:

Brink’s Global Shared Services Center (GSS) in Hyderabad is a critical enabler of the company’s global transformation and operating model evolution. The center brings together specialized capabilities across Human Resources, Finance, Technology, and other enterprise functions to deliver integrated, end-to-end services that support global business priorities.

The center is designed to enable standardized processes, scalable service delivery, and stronger cross-functional collaboration. Teams in GSS partner closely with global stakeholders to drive efficiency, improve quality, design and scale next generation services, and deliver consistent outcomes across markets.

Hyderabad offers the opportunity to work on complex, high-impact initiatives, build global exposure, and contribute to the continued evolution of Brink’s operating model.

Business Unit Description:

This role sits within IT Operations, a team that plays a key role in supporting Brink’s global technology environment and business continuity.

The function is responsible for delivering reliable, secure, and scalable IT services and infrastructure, partnering across business units, digital teams, and global functions to deliver stable system performance and responsive technology support.

As part of Brink’s global operating model, the team helps drive reliability, resilience, and efficiency, enabling the business to operate securely and without disruption.

What You’ll Be Doing (Position Summary):

Reporting to the IT Ops Global Business Applications Lead and Service Delivery Lead, Europe & Latam – this role responsible for overseeing the day-to-day operational performance, cost-effective, governance, and KTLO lifecycle management of the in-scope portfolio of business applications and technology platforms delivery by Brink’s IT MSP partner(s). The role ensures operational stability, service quality, compliance, visibility, and continuous improvement for Brink’s Global and Regional technology solutions.

Work Workplace:

At Brink’s, we enable a work setting that supports both performance and flexibility. Work arrangements, including on-site and hybrid options, will be discussed during the interview process based on role requirements and business needs.

How You’ll Succeed (Roles & Responsibilities)

Success in this role requires both strong execution and the ability to operate effectively in a global, evolving environment. You will:

Application Portfolio KTLO Service Operations:

- Maintain operational oversight of KTLO services for business applications and platforms delivery by Brink’s IT MSP partner(s)

Service Management & Governance:





- Define and deploy standard operational processes across the application portfolio.
- Monitor compliance with:
- IT Outsourcing Partner SLA commitments per agreements
- Business stakeholder OLAs as applicable
- Coordinate incident, problem, and change management activities with the responsible service delivery partners
- Support/Drive root cause analysis for recurring issues
- Ensure governance standards are consistently applied regardless of application owner or vendor.

Third-Party MSP Management:

- Serve as the operational liaison in-scope managed service providers.
- Coordinate: Major Incidents, Service escalations, Support reviews, Service performance meetings, Contract compliance discussions
- Track MSP performance against agreed service levels.

Platform Reliability & Availability:

- Monitor application health and operational KPIs and support define /rework them.
- Coordinate preventive maintenance activities.
- Oversee planned outages and change management
- Ensure disaster recovery and business continuity requirements are tested and met.
- Maintain and test application recovery procedures.

Application Lifecycle Management:

- Support Brink’s retained IT application onboarding and retirement processes.
- Support/Coordinate: Release planning, Version upgrades, Patch management, End-of-life transitions
- Ensure KTLO Service operational readiness before production deployment.

Stakeholder Coordination:

- Act as the bridge between:
- Business units, Product owners, IT operations, Infrastructure teams, Security teams, External suppliers.
- Facilitate governance reviews and operational forums.
- Communicate service risks, incidents, and improvement opportunities.

Security & Compliance Support:

- Coordinate Brink’s InfoSec identified remediation of application security vulnerabilities with relevant GSS/ MSP teams
- Support ITGC control and audit activities; evidence collection

Experience:

- Bachelor's degree in Information Systems or a related field; Master's degree is a plus.
- 5+ years of progressive experience in shared services, IT operations, Service Delivery, Data Analytics or transformation roles.
- Application Operations Management, IT Service Management (ITIL), Incident, Problem and Change Management
- SaaS and Cloud Platforms (Azure, AWS)
- Monitoring and Observability Tools
- Security and Compliance Fundamentals
- ServiceNow, Jira, Azure DevOps or equivalent platforms
- Experience coordinating IT enhancements, releases, or operational projects.
- Experience working within global or shared services environments.
- Experience interacting with outsourced service providers or MSPs.
- Proven ability to define operating models, governance routines, service performance indicators, controls, and continuous improvement roadmaps.
- Strong experience managing stakeholders across functions, geographies, and seniority levels, with the ability to influence and align priorities.
- Strong analytical and problem-solving skills, with experience translating complex operational issues into clear decisions and action plans.
- Ability to manage service quality, capacity, risk,



escalation paths, performance reviews, and talent development activities.
- Ability to analyze data, identify root causes, document findings, and propose practical improvement actions.
- Excellent verbal and written communication skills, including executive-level reporting and presentation capability.
- Fluent in English, written and spoken.

Who You Are (Skills / Qualifications):

Must Have Skills:

- Application Operations & KTLO Management (e.g., business application support operations, KTLO service management, production support leadership, application availability and reliability management, operational readiness reviews, business continuity and disaster recovery, and application lifecycle management)
- IT Service Management (ITIL) (e.g., incident management, major incident coordination, problem management, change management, release management, service level management, availability management, and capacity management)
- Application Governance & Service Delivery (e.g., SLA/OLA performance management, service review governance, service escalation management, operational risk management, vendor performance tracking, root cause analysis, service performance reporting, and operational controls and compliance)
- MSP & Vendor Management (e.g., managed services governance, MSP performance management, contract compliance monitoring, service delivery oversight, escalation and issue resolution, third-party coordination, and KPI/SLA reviews)
- Stakeholder Management & Executive Communications (e.g., business relationship management, cross-tower IT coordination, executive communications, governance meeting facilitation, and service risk communication)
- Security, Risk & Compliance Management (e.g., ITGC awareness, audit support, application security remediation coordination, compliance management, vulnerability remediation tracking, and risk and control monitoring)

Good to Have Skills:

- Experience in Enterprise Applications such as Oracle ERP, Sage, Dynamics 365, Workday, Coupa, Salesforce, and ServiceNow Platform Administration
- Operational Excellence & Continuous Improvement (e.g., Lean, Six Sigma, Continuous Service Improvement (CSI), process optimization, ITSM maturity improvement, and KPI analytics and trend analysis)
- Experience in Shared Services & Global Delivery (e.g., MSP transitions, global operations support, follow-the-sun support models, Service Integration and Management (SIAM), and multi-vendor environments)
- Professional Certifications such as ITIL Foundation/Managing Professional (MP), Microsoft Azure Fundamentals, ServiceNow Certification, PMP, and Lean Six Sigma Green Belt

What Brink’s Offers:

At Brink’s, your goals are a priority. We build on your strengths and ambitions to create opportunities that help you grow and succeed professionally.

- Competitive compensation and performance-based incentives
- Comprehensive benefits and wellbeing support programs
- Opportunities for career progression and continuous learning
- Exposure to global teams and large-scale transformation initiatives
- A collaborative work environment that values inclusion, ownership, and innovation

Privacy:

By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained, and disclosed by Brink’s and its affiliates as described in the Candidate Privacy Statement.

📌 Business Applications Support (KTLO) Lead-29822] (Hyderabad)
🏢 Talent500
📍 Hyderabad