Business Consultant – SME Advisory & Business Transformation

Location: Gurugram/ Delhi NCR, India

Employment Type: Full time

Work Mode: On-site / Hybrid

Reporting To: Consulting Director / Founder

About the Role

We are looking for an experienced Business Consultant to join our consulting team and work directly with our external clients across different industries.

The Business Consultant will be responsible for understanding clients' business challenges, conducting business assessments, identifying gaps and opportunities, developing strategic recommendations, and supporting clients with the implementation of business improvement initiatives.

The consultant will work with small and mid-sized businesses and provide advisory across key business functions, including Sales & Marketing, Human Resources, Operations, and Finance.

The ideal candidate should have strong commercial understanding, consulting experience, analytical skills, and the ability to interact confidently with business owners, founders, CEOs, and senior management.

Key Responsibilities

1. Client Business Assessment & Advisory

- Work directly with business owners, founders, CEOs, and senior management of client companies.
- Understand clients' business objectives, challenges, operational structure, and growth plans.
- Conduct business health checks, audits, and diagnostic assessments.
- Identify business gaps, inefficiencies, risks, and growth opportunities.
- Analyse business performance and provide practical, data-driven recommendations.
- Develop business improvement plans and strategic roadmaps for clients.
- Present findings and recommendations to clients in a clear and professional manner.

2. Sales & Marketing Consulting

- Review clients' sales and marketing strategies and processes.
- Analyse lead generation, conversion, sales pipelines, customer acquisition, and retention.
- Assess sales team structure, performance, targets, and KPIs.
- Review marketing activities, customer acquisition costs, and marketing ROI.
- Identify opportunities for revenue growth and improved sales performance.
- Recommend improvements to sales processes, customer journeys, pricing, positioning, and go-to-market strategies.
- Support clients in implementing sales and marketing improvements.

3. HR & People Consulting

- Assess clients' organisational structures and workforce requirements.
- Review recruitment, onboarding, performance management, employee engagement, and retention processes.
- Review HR policies, processes, systems, and compliance practices.
- Develop organisational structures, roles, responsibilities, and accountability frameworks.
- Develop KPI and performance management systems.
- Identify people-related gaps and recommend practical solutions.
- Advise business owners on team structure, productivity, employee performance, and organisational effectiveness.

4. Operations Consulting

- Conduct operational assessments for client businesses.
- Review workflows, processes, SOPs, systems, and team responsibilities.
- Identify bottlenecks,



inefficiencies, duplication, and operational risks.
- Develop and improve SOPs and operational processes.
- Recommend automation, technology, and process optimisation opportunities.
- Establish operational KPIs and reporting systems.
- Support clients in implementing operational improvements.
- Monitor implementation and measure business impact.

5. Financial & Commercial Consulting

- Review clients' financial and commercial performance.
- Analyse revenue, costs, margins, profitability, and key financial indicators.
- Identify cost optimisation and efficiency opportunities.
- Review pricing and commercial models.
- Support clients with budgeting and business planning.
- Analyse profitability by product, service, client, or business unit.
- Work with clients' finance teams/accountants to identify financial and commercial improvement opportunities.

6. Business Strategy & Growth Consulting

- Develop growth strategies based on client objectives and market opportunities.
- Conduct SWOT and business performance assessments.
- Identify new revenue opportunities.
- Support market expansion and business diversification initiatives.
- Develop short-, medium-, and long-term business plans.
- Assist clients in defining strategic priorities and measurable objectives.
- Track progress against agreed business goals.

7. KPI & Performance Management

- Develop company-wide and departmental KPIs for clients.
- Establish performance measurement frameworks.
- Create management dashboards and reporting structures.
- Conduct monthly or quarterly business performance reviews.
- Identify performance gaps and recommend corrective actions.
- Track client performance against agreed targets.
- Prepare management reports and present key findings to clients.

8. Implementation & Change Management

- Convert consulting recommendations into practical implementation plans.
- Work alongside client teams to implement agreed initiatives.
- Establish timelines, milestones, owners, and measurable outcomes.
- Conduct regular client review meetings.
- Monitor implementation progress.
- Identify challenges and recommend corrective actions.
- Measure and report the impact of consulting interventions.

9. Client Relationship Management

- Build trusted and professional relationships with client stakeholders.
- Act as a strategic business advisor to client leadership teams.
- Understand client expectations and maintain clear communication.
- Manage multiple client engagements simultaneously.
- Conduct regular client meetings and business reviews.
- Prepare professional presentations, reports, and recommendations.




- Identify additional opportunities where the consulting team can support the client.

Required Experience

- 5+ years of experience in business consulting, management consulting, business advisory, strategy, operations, business transformation, or a senior cross-functional business role.
- Experience working with external clients is highly desirable.
- Experience consulting with SMEs, startups, or mid-sized businesses is preferred.
- Demonstrated exposure to multiple business functions, including:

o Sales & Marketing o HR o Operations o Finance
- Experience interacting with founders, CEOs, directors, and senior management.
- Strong experience in business analysis, process improvement, strategic planning, and KPI development.

Educational Qualifications

- Bachelor's degree in Business Administration, Management, Finance, Economics, Commerce, or a related discipline.
- MBA/PGDM is preferred.
- CA, CMA, CFA, or other relevant professional qualifications would be an advantage.

Key Skills

- Management Consulting
- Business Advisory
- Business Strategy
- Client Management
- Commercial Acumen
- Financial Analysis
- Sales & Marketing
- HR & Organisation Development
- Operations Management
- Process Improvement
- KPI & Performance Management
- Business Analytics
- Project Management
- Change Management
- Strategic Planning
- Presentation & Communication

Candidate Profile The ideal candidate should be:

- Comfortable working directly with business owners and senior executives.
- Confident presenting recommendations to clients.
- Strong at analysing complex business problems.
- Able to understand different industries and business models quickly.
- Commercially minded and focused on measurable outcomes.
- Comfortable working across multiple client engagements.
- Strong in both strategy and practical implementation.
- Highly organised with excellent project management skills.
- Able to build long-term trusted relationships with clients.

Key Performance Indicators

Performance will be measured through:

- Successful delivery of client consulting engagements.
- Client satisfaction and retention.
- Quality and practicality of consulting recommendations.
- Successful implementation of recommendations.
- Measurable improvements achieved for clients.
- Client business performance improvements.
- Timely completion of consulting projects.
- Quality of client reports and presentations.
- Development and maintenance of strong client relationships.
- Contribution to new consulting opportunities and client growth.

What We Offer

- Opportunity to work with multiple businesses across different industries.
- Direct exposure to founders, CEOs, and senior management.
- Opportunity to work across strategy, sales, HR, operations, and finance.
- Exposure to diverse business challenges and transformation projects.
- High level of responsibility and ownership.
- Opportunity to develop expertise in management consulting and business advisory.
- Dynamic and growth-oriented consulting environment.

📌 Business Consultant (Gurugram)
🏢 Blue Moon Marketing
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