Brand Host & Customer Experience Executive

Company: SkillsNCR

Location: Gurgaon / Gurugram

Working Style: In-person Events Selected Online Presence

Experience: Freshers and early-career candidates can apply

Employment Type / Compensation: To be discussed and confirmed before joining

About the Role

SkillsNCR is looking for a confident, warm and professional Brand Host & Customer Experience Executive who can become one of the public-facing representatives of the company.

This is not just a reception or front-desk role.

You may represent SkillsNCR

- at our office
- at school and college events
- at exhibitions and community activations
- while speaking with parents and students
- during online meetings or webinars
- in short informational videos or digital content
- during guest interactions and customer-facing activities

Your role is to make every person interacting with SkillsNCR feel:

welcomed, heard, informed and professionally looked after.

What You Will Do

- Welcome parents, students, partners and visitors professionally
- Manage front-desk and guest interactions
- Handle guest inquiries and basic concerns calmly and professionally
- Understand why a visitor or customer has approached us and guide them to the right next step
- Explain SkillsNCR clearly and confidently
- Support school events, exhibitions and community activations
- Engage with parents, students and attendees during events
- Assist with registrations, QR scans, WhatsApp journeys and lead capture
- Help manage event flow, queues and guest experience
- Coordinate with internal teams to ensure smooth service delivery
- Maintain accurate records of key guest/customer interactions
- Capture recurring questions and feedback from parents and students
- Support follow-ups where required
- Help keep the reception/customer-facing area organised and welcoming
- Participate in online meetings, webinars and selected digital interactions
- Appear in occasional SkillsNCR videos or online content if comfortable
- Support hosting, introductions and basic presenting where required

What We Are Looking For

We are looking for someone who:

- enjoys speaking with people
- is confident interacting with strangers
- communicates clearly in Hindi and English




- has a warm and professional personality
- is comfortable working at events
- is confident in front of groups
- is willing to learn and improve
- listens carefully before responding
- handles pressure calmly
- is organised and punctual
- follows through on responsibilities
- is comfortable using WhatsApp, Google Sheets, forms and basic digital tools
- is comfortable travelling locally within Gurgaon/Gurugram
- is comfortable with occasional online/video presence

Relevant Experience Can Include

Experience in any of the following areas can be useful:

- hospitality
- airlines / cabin crew
- hotels
- reception / front office
- customer service
- guest relations
- events
- exhibitions
- luxury retail
- counselling
- admissions
- community engagement
- anchoring / presenting
- social media or video presenting

Previous experience is helpful but not mandatory.

Freshers with strong communication and people skills are welcome to apply.

Important

This role is not about simply looking presentable or standing at a reception desk.

We need someone who can:

Welcome → Understand → Communicate → Engage → Resolve → Follow Through

Your communication, judgement, reliability and ability to make people comfortable matter more than appearance alone.

What You Must Not Do

While representing SkillsNCR, you should never:

- invent information
- make false promises
- promise guaranteed marks, admissions, jobs or placements
- offer unapproved discounts or commercial terms
- argue with customers
- share confidential customer information
- pressure people into buying

If you do not know something, the correct response is:

“Let me confirm that for you.”

What Good Performance Looks Like

Success in this role may include:

- professional and timely guest handling
- strong engagement with parents and students




- meaningful conversations at events
- accurate registrations and lead capture
- smooth event coordination
- professional handling of concerns and questions
- reliable follow-ups
- positive customer feedback
- good internal coordination
- increasing confidence representing SkillsNCR online and offline

Gurgaon Requirement

This is a Gurgaon/Gurugram-based role.

You should be comfortable working in person and travelling locally for:

- school events
- exhibitions
- meetings
- community events
- partner locations
- SkillsNCR activities

This is not intended to be a fully remote role.

About SkillsNCR

SkillsNCR is a Gurgaon-first education and capability initiative.

We are initially working across:

SchoolReady — helping parents better understand their child’s learning needs before deciding what support is appropriate.

Graduate / WorkReady / JobReady — helping young people identify and address the capability gaps affecting their employability.

Our philosophy is

Diagnosis Before Prescription.

Understand first. Recommend second.

How to Apply

Email your application to

[email protected]

Subject: Brand Host & Customer Experience – Gurgaon

Please include

- Name
- Current Gurgaon locality
- Current work/study status
- Resume
- Languages you are comfortable speaking
- Any relevant hospitality, events, customer-service or presenting experience

Also answer:

1. Why do you think you would be good at representing SkillsNCR in front of parents, students and guests?

2. Imagine a parent walks up to you at an event and asks, “What exactly is SkillsNCR?” How would you start that conversation?

3. Are you comfortable appearing in occasional SkillsNCR videos, webinars or online sessions?

Optional: You may also share a 30–60 second introduction video.

Pay: ₹8,262.24 - ₹31,401.93 per month

Benefits

- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement

Application Question(s):
- What's your expected Monthly In-hand Salary?
- How soon can you join?

Education:
- Diploma (Required)

Location:
- Gurugram, Haryana (Required)

Work Location: Hybrid remote in Gurugram, Haryana

📌 Brand Host & Customer Experience Executive (Gurugram)
🏢 Nervescape Analytics
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