Key Responsibilities

Branch Management &

- Business Operations

- Manage the overall functioning and performance of the branch.

- Ensure smooth coordination between sales, operations, documentation, finance, and customer service teams.

- Monitor branch revenue, profitability, business volumes, and operational performance.

- Ensure compliance with company policies, SOPs, and industry regulations.

- Identify operational gaps and implement corrective measures to improve efficiency.

Sales &

- Business Development

- Develop and execute strategies to achieve branch sales and revenue targets.

- Generate new business through customer acquisition, market mapping, networking, and referrals.

- Identify potential customers across import, export, air freight, sea freight, and other logistics services.

- Maintain and strengthen relationships with key customers and ensure high customer retention.

- Monitor sales pipelines, quotations, conversion ratios, and business performance.

- Work closely with the sales team to achieve individual and branch-level targets.

Customer Relationship Management

- Build strong relationships with key accounts and major customers.

- Understand customer requirements and provide suitable logistics and freight-forwarding solutions.

- Handle escalations and ensure timely resolution of customer issues.

- Ensure high levels of customer satisfaction and service quality.

Team Management

- Lead, mentor, and motivate branch employees to achieve business objectives.

- Set performance targets and monitor team productivity.

- Conduct regular reviews with sales and operations teams.

- Identify training and development requirements of team members.

- Support recruitment and onboarding of employees when required.

Freight Forwarding Operations

- Ensure effective handling of air and ocean freight shipments.

- Monitor import/export documentation, shipment coordination, and delivery schedules.

- Coordinate with shipping lines, airlines, transporters,



customs brokers, and other stakeholders.

- Ensure timely resolution of operational issues and shipment-related escalations.

- Monitor service levels, turnaround time, and operational costs.

Financial &

- MIS Management

- Monitor branch P&L;, revenue, gross profit, and operating expenses.

- Ensure timely collection of outstanding payments and maintain healthy receivables.

- Review branch MIS and prepare regular performance reports for management.

- Analyze business trends, customer profitability, and branch performance.

- Identify opportunities for cost optimization and improved profitability.

Key Performance Areas (KPIs)

- Branch Revenue &
- Gross Profit

- New Customer Acquisition

- Sales Target Achievement

- Customer Retention

- Freight Volume Growth

- Branch Profitability

- Collections / Outstanding Receivables

- Operational Efficiency

- Customer Satisfaction

- Team Productivity

Key Qualifications &

- Skills

- Graduate / MBA in Sales, Marketing, Logistics, or Supply Chain preferred.

- 8 -15 years of experience in Freight Forwarding / Logistics, with relevant branch management experience.

- Strong experience in Air Freight and Ocean Freight.

- Proven experience in sales and business development.

- Strong customer relationship and negotiation skills.

- Good understanding of import/export and freight forwarding processes.

- Experience in managing sales and operations teams.

- Solid commercial and financial understanding.

- Excellent communication, leadership, and interpersonal skills.

- Strong analytical and problem-solving abilities.

- Good knowledge of MS Office and MIS reporting.

Preferred Candidate Profile The ideal candidate should have strong experience in the freight forwarding industry, with a proven track record of managing a branch, driving revenue growth, developing new customers, and leading cross-functional teams. Candidates with experience in Air Freight, Ocean Freight, Import/Export, and end-to-end logistics solutions will be preferred.

📌 Branch Manager - Freight Forwarding (Bengaluru)
🏢 Jeena u0026
📍 Bengaluru