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Mervice Infotech is seeking a passionate and experienced BPO Trainer to join our team. The BPO Trainer will be responsible for training and coaching new and existing employees on all aspects of BPO operations, including processes, systems, and customer service etiquette. The successful candidate will have a background in BPO training, strong communication skills, and the ability to create engaging and effective training programs.

The BPO Trainer will also be responsible for conducting assessments and providing feedback to employees to ensure continuous improvement in performance. If you have a passion for training and developing employees in the BPO industry, we want to hear from you. Apply now to join our dynamic team at Mervice Infotech.

- Plan, organize and conduct training sessions for BPO agents

- Develop training materials and curriculum based on the company's needs
- Monitor and assess trainees' performance and provide feedback for improvement
- Stay updated on industry trends and best practices in BPO processes




- Collaborate with team leaders and managers to address training needs
- Assist in onboarding recent BPO agents and conducting orientation sessions
- Conduct refresher training sessions for existing BPO agents
- Administer tests and evaluations to measure training effectiveness
- Maintain accurate records of training sessions and attendance
- Provide ongoing support to BPO agents to ensure continuous improvement in their skills

Exp- 1+ Years

Salary- 28k

Designation

BPO Trainer

Key Skills

BPOBPO SalesBPO ServicesBPO TrainerBPO TrainingCalls HandlingClient InteractionEffective communicationEfficient InteractorNegotiation SkillsOrganization SkillsTeam CoachingTeam CollaborationTeam CoordinationTeam HandlingTeam LeaderTeam LeadershipTeam LeadingTeam ManagementTeam Supervision

Industry

HR Services

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

📌 BPO Trainer (Kolkata)
🏢 Mervice infotech
📍 Kolkata