Pemlix Technology Solutions is seeking a motivated and experienced BPO Team Lead to oversee our team of customer service representatives and ensure operations run smoothly. The ideal candidate will have a strong background in BPO operations, excellent communication and leadership skills, and a proven track record of meeting and exceeding KPIs.
Responsibilities include managing team performance, providing ongoing training and coaching, resolving escalated customer issues, and collaborating with other departments to improve processes and enhance customer satisfaction. If you have a passion for customer service, a proactive approach to problem-solving, and the ability to motivate and inspire a team, we want to hear from you. Apply now and join our dynamic team at Pemlix Technology Solutions.
- Lead and manage a team of international lead generation specialists
- Provide supervision and guidance to team members to achieve targets and goals
- Ensure productive and effective team handling processes are in place
- Monitor team performance and provide regular feedback and coaching
- Collaborate with other departments to streamline processes and improve efficiency
- Develop and implement strategies to drive lead generation efforts and meet KPIs
- Identify training needs and opportunities for team members to improve performance
- Evaluate team member performance and provide recommendations for promotions or disciplinary actions.
Designation
BPO Team Lead
Key Skills
International Lead GenerationTeam HandlingTeam LeaderTeam Supervision
Industry
BPO
Functional Area
IT Services
Employment Type
Full Time
Education
12th
Job Type
Work From Office
📌 BPO Team Lead (Kolkata)
🏢 Pemlix Technology Solutions
📍 Kolkata
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