Company Description GT_APEX MARKETING is a fast-moving, performance-driven marketing agency focused on delivering speed, precision, and measurable results for brands. The team combines creative strategy, impactful storytelling, and data-backed execution to convert brand awareness into tangible business growth. Core services include social media management, performance marketing and lead generation, creative ad shoots and UGC content, as well as brand strategy, design, and identity.

The agency partners with clients that value innovation and performance, offering an environment where marketing professionals can contribute to high-impact campaigns and learn from dynamic projects. GT_APEX MARKETING is committed to making every brand it works with memorable and market-ready.

Role Description This is a full-time, on-site BPO role based in Hyderabad. The role involves handling inbound and outbound customer interactions via phone, email, and chat, addressing inquiries, resolving issues, and providing accurate information about services. The BPO professional will document conversations, update customer records, and follow standard operating procedures to ensure consistent, high-quality service.

Responsibilities also include collaborating with internal teams to escalate complex cases, meeting performance targets such as response time and customer satisfaction, and maintaining a professional tone in all communication.



The role requires adherence to company policies, participation in training sessions, and continuous improvement of service delivery based on feedback and performance metrics.

Qualifications

- Candidates should possess strong communication skills, including clear spoken and written English and the ability to listen actively and respond professionally.
- Candidates should possess customer service and relationship management skills, with a focus on empathy, problem-solving, and conflict resolution.
- Candidates should possess basic computer and technical skills, including proficiency with CRM tools, call center software, email, and common office applications.
- Candidates should possess organizational and time management skills, including the ability to handle multiple conversations, prioritize tasks, and meet performance targets.
- Candidates should possess adaptability and teamwork skills, with the ability to learn recent processes quickly and collaborate effectively with colleagues and supervisors.
- Relevant qualifications such as a high school diploma or bachelor’s degree and prior experience in BPO, call center, or customer support roles are beneficial.
- Familiarity with marketing or digital services, and fluency in additional regional languages, will be considered an advantage.

📌 Bpo (Hyderabad)
🏢 GT_APEX MARKETING
📍 Hyderabad