Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven setting, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

AI Gigafactory | Intelligent Agentic Systems at Scale | Genpact

Genpact’s AI Gigafactory enables clients to develop, deploy, and scale innovative AI systems, leveraging advanced technology and deep industry expertise.

Responsibilities:

- Support Retirement operations within the BCM vertical by applying domain expertise to ensure process accuracy and compliance.
- Monitor and evaluate customer service interactions across voice, chat, and email channels against defined quality standards and scorecards.
- Score interactions for accuracy, tone, empathy, adherence to process, resolution effectiveness, and compliance with company policy.
- Conduct root-cause analysis on quality failures and customer complaints to identify systemic issues.
- Calibrate scoring regularly with other QA analysts,



Training, and Operations leadership to ensure consistent and fair evaluations.
- Maintain accurate, timely, and well-documented QA records and audit trails.
- Identify trends in recurring errors and partner with the Training team to recommend refresher training or coaching interventions.
- Track key quality metrics such as CSAT, QA score, first-contact resolution (FCR), and compliance adherence.

Why join Genpact?

- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

📌 BCM - Retirement-Management Trainee (Maharashtra)
🏢 Genpact
📍 Maharashtra