Banking & Fintech Operations Executive

Company: XEOTEC E-Services Private Limited

Location: Guwahati, Assam

Job Type: Full time, In-person

Experience: Fresher / 0–2 Years

Salary: ₹16,000–₹22,000 per month

Job Summary

XEOTEC E-Services Private Limited is looking for a responsible and detail-oriented Banking & Fintech Operations Executive for our Guwahati office.

The selected candidate will support day-to-day banking and fintech operations including BOI CBC coordination, retailer/customer support, transaction issue tracking, onboarding documentation, reconciliation support and operational follow-up.

This role requires accuracy, discipline, customer-handling ability and strong follow-up skills.

Key Responsibilities

- Support day-to-day BOI CBC operational activities
- Maintain banking and fintech-related records and documentation
- Assist with retailer/merchant/customer onboarding
- Follow up on KYC and pending documents
- Handle retailer and customer enquiries
- Track AEPS, DMT, BBPS and other fintech service issues
- Record failed, pending or disputed transaction complaints
- Coordinate with internal Technical and Accounts teams for issue resolution
- Follow up with service providers and business partners where required
- Maintain daily transaction issue and complaint trackers
- Support settlement and reconciliation-related coordination
- Update Excel / Google Sheets / MIS reports
- Prepare daily and weekly pending-case reports
- Maintain proper communication records
- Escalate unresolved or sensitive issues to management
- Ensure confidentiality of customer, banking and company information
- Follow internal SOPs and maker-checker approval processes

Business Areas You May Support The selected employee may work across:
- BOI CBC operations
- Nagad Wallet India operations
- AEPS
- DMT
- BBPS
- Retailer/merchant support
- Customer support
- Transaction complaint management




- Banking/fintech partner coordination

Important Security Responsibilities The employee must:
- Maintain strict confidentiality of customer and transaction information
- Never share passwords, OTPs, API credentials or confidential access details
- Never approve or process unauthorized financial transactions
- Follow role-based access and company approval procedures
- Escalate suspicious transactions or security concerns immediately
- Use official systems and communication channels only

Critical production credentials, settlement approvals and financial authorization will remain restricted to authorized personnel.

Required Skills

- Good communication skills
- Basic to good knowledge of MS Excel / Google Sheets
- Strong documentation and record-maintenance ability
- Basic understanding of banking or digital payments preferred
- Good customer-handling skills
- Strong follow-up ability
- Good attention to detail
- Ability to manage multiple cases
- Basic computer and email knowledge
- Ability to maintain confidentiality

Language Preference

Candidates who can communicate in the following languages will be preferred:

- Assamese
- Hindi
- English

Preferred Candidate Profile

We are looking for someone who is:

- Responsible and trustworthy
- Detail-oriented
- Comfortable handling customers and retailers
- Good at follow-up
- Able to maintain accurate records
- Comfortable learning banking and fintech processes
- Disciplined with confidential information




- Interested in long-term growth with the company

Education

Graduate in any discipline preferred.

Candidates from Commerce, Banking, Finance, Business Administration, Management, Economics or related backgrounds may be preferred.

Experience

Freshers may apply.

Candidates with 0–2 years of experience in banking, fintech, customer support, operations, AEPS, DMT, BBPS, retailer support or related roles will be preferred.

Work Location

Guwahati, Assam

This is a full-time, in-person office-based role.

Compensation

₹16,000–₹22,000 per month, depending on experience, communication skills and interview performance.

Approved official mobile or travel expenses may be reimbursed as per company policy.

Benefits

Benefits may include

- Paid sick time
- Paid time off
- Provident Fund, where applicable
- Cell phone reimbursement for approved official usage
- Approved official travel reimbursement
- Performance-based salary review

Selection Process The selection process may include:
- CV screening
- Operations and communication interview
- Basic Excel / MIS test
- Customer and transaction-issue handling scenario
- Documentation accuracy test
- Salary and joining discussion
- Final selection

Initial Performance Review The selected employee will have an initial performance review period of approximately 3 months.

Performance may be evaluated based on:

- Accuracy of records
- Complaint tracking
- Follow-up discipline
- Customer communication
- MIS quality
- Issue-resolution coordination
- Attendance and punctuality
- Confidentiality and security discipline
- Responsibility and teamwork

Pay: ₹16,000.00 - ₹22,000.00 per month

Benefits

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Banking & Fintech Operations Executive (Guwahati)
🏢 Xeotec E-services
📍 Guwahati