Company Kanan.co

Company - Kanan.co

Position - Backend Executive – Study Abroad / Education

Department - B2B Operations

Location - Vadodara, Gujarat

Experience - 1–3 Years in backend operations, education, study abroad, customer support, or a related field

Employment Type - Full-Time

Salary - As per industry standards and candidate experience

ABOUT COMPANY

Kanan.co is an education and career-focused organization working across Study Abroad, Test Preparation, International Education, and Career Development . We are looking for a detail-oriented Backend Executive who can support the counselling and operations team by maintaining accurate student records, coordinating documentation, updating systems, and ensuring smooth day-to-day backend operations.

JOB SUMMARY The Backend Executive will be responsible for managing student and application-related backend activities, maintaining accurate data, coordinating with counsellors and internal departments, handling documentation, updating CRM/Google Sheets, and ensuring timely completion of operational tasks.

The candidate will act as a key support function between Counsellors, Students, Universities/Institutions, Visa/Admission Teams, Faculty, and Management .

The role requires solid coordination, documentation, communication, data-management, follow-up, and organizational skills .

Key Responsibility

Student Data & Backend Management

- Maintain and update student databases on a daily basis.
- Enter and verify student information accurately.
- Maintain records of leads, counselling outcomes, applications, follow-ups, offers, and other relevant information.
- Ensure all student records are updated in the CRM/system.
- Maintain proper digital and physical documentation wherever required.
- Identify missing or incorrect information and coordinate for corrections.

Application & Documentation Support
- Support counsellors and admission teams with student application processes.
- Collect and organize student documents such as:
- Passport
- Academic certificates
- Mark sheets/transcripts
- English proficiency test scores
- CV/Resume
- SOP/LOR
- Financial documents
- Other university/application-related documents
- Verify documents for completeness before forwarding them to the concerned team.
- Track pending documents and follow up with students/counsellors.
- Maintain application-wise document checklists.

CRM & Data Management




- Update CRM records regularly and accurately.
- Track:
- New leads
- Active students
- Follow-ups
- Applications
- Offers
- Admissions
- Pending documents
- Student status
- Maintain Google Sheets/Excel/MIS reports.
- Ensure no important student or application data remains outdated.
- Prepare daily/weekly data reports as required by management.

Counsellor Coordination
- Coordinate with Counsellors regarding student requirements and pending activities.
- Share student/application updates with the concerned counsellor.
- Follow up on pending tasks assigned to counsellors.
- Maintain proper coordination between backend and counselling teams.
- Assist counsellors in retrieving student records and application information.

University & Application Coordination
- Assist in maintaining university/course information as required.
- Coordinate internally for application submissions and updates.
- Track application status and communicate updates to the concerned team.
- Maintain records of:
- University applications
- Application dates
- Application status
- Offers received
- Conditions/pending requirements
- Deadlines
- Next actions

Follow-Up & Task Management
- Conduct backend follow-ups through calls, WhatsApp, email, or internal communication channels where required.
- Follow up on pending documents and application requirements.
- Maintain daily task trackers.
- Ensure assigned activities are completed within defined timelines.
- Escalate delayed or critical cases to the reporting manager.

MIS & Reporting Prepare and maintain regular reports related to:
- Student database
- Applications
- Pending documents
- Offers
- Admissions
- Counsellor follow-ups
- Lead status
- Conversion status
- Pending tasks
- Daily operational activities

Submit daily/weekly/monthly reports to the reporting manager.

Internal Coordination

Coordinate with

- Counselling Team
- Admission Team
- Visa Team
- Faculty/Training Team
- CRM/MIS Team
- Branch Operations
- Management





Ensure smooth information flow between departments.

Student Service Support

- Respond to basic student queries related to documentation and process status.
- Provide accurate information within the scope of the role.
- Escalate complex admission, counselling, or visa-related queries to the appropriate department.
- Maintain professional communication with students and internal stakeholders.

Process & Compliance
- Follow Kanan.co's internal SOPs and operational processes.
- Maintain confidentiality of student and company information.
- Ensure accurate data entry and documentation.
- Follow defined escalation and approval procedures.
- Maintain proper records for audit and management review.

Preferred Candidate Profile
- Graduate in any discipline.
- 1–3 years of relevant experience preferred.
- Candidates with experience in Study Abroad, Overseas Education, EdTech, Education Consultancy, Admission Operations, Student Support, or Backend Operations will be preferred.
- Knowledge of study-abroad processes will be an advantage.
- Candidates with strong Excel/CRM and documentation skills can also be considered from other industries.

Good To Have

Knowledge of

- Study Abroad Counselling
- University Applications
- Student Admission Process
- IELTS/PTE/TOEFL
- SOP/LOR
- Application Documentation
- University Offer Letters
- Intake & Deadline Tracking
- CRM & Lead Management
- MIS Reporting

Reporting Structure Backend Executive → Team Leader / Department Head → Management

Daily Responsibilities The candidate may be expected to:

- Check and update CRM/database.
- Review pending student/application tasks.
- Coordinate with counsellors.
- Check pending documents.
- Update application status.
- Follow up on pending requirements.
- Maintain Google Sheets/Excel trackers.
- Prepare daily MIS.
- Escalate critical or delayed cases.
- Complete assigned operational activities within TAT.

Ideal Candidate The ideal candidate should be organized, detail-oriented, proactive, and comfortable working with data and multiple student cases simultaneously . The candidate should have a strong sense of ownership and be capable of coordinating with multiple departments while maintaining accurate records and meeting operational deadlines.

Study Abroad / Education industry experience will be an added advantage.

📌 Backend Executive (Vadodara)
🏢 Kanan.co
📍 Vadodara