Company Description SMC Integrated Facility Management Solutions Limited is a provider of comprehensive facility management services, offering integrated solutions and consulting to a diverse range of clients. The company focuses on digitization, mechanization, and automation to improve operational efficiency and service quality.

As a problem-solving organization, SMC leverages award-winning technology and a proven productivity framework to deliver measurable cost savings. Team members work in a dynamic, tech-enabled environment that emphasizes innovation, reliability, and customer satisfaction.

Job Summary

We are looking for an experienced Back Office & CRM Executive to manage day-to-day administrative, MIS, CRM, documentation, and operational support activities within the facility management business. The ideal candidate should have strong MS Excel skills , attention to detail, and the ability to coordinate with clients, employees, and internal departments.

Key Responsibilities

- Manage daily back-office and administrative activities.
- Maintain and update CRM records , customer information, service requests, and follow-ups.
- Prepare daily, weekly, and monthly MIS reports using MS Excel.
- Maintain employee, client, attendance, deployment, and operational records.
- Prepare and maintain invoices, work orders, quotations, service reports, and other documents.
- Coordinate with operations teams, supervisors, clients, and vendors for timely updates and issue resolution.




- Track service requests, complaints, follow-ups, and their closure status.
- Maintain accurate data in Excel and CRM systems.
- Monitor pending tasks and ensure timely follow-up with concerned teams.
- Prepare dashboards, trackers, and management reports as required.
- Handle email communication and maintain proper documentation.
- Support the operations team with data analysis and other back-office requirements.
- Ensure confidentiality and accuracy of company and client information.

Required Skills
- 3+ years of experience in Back Office, MIS, CRM, or administrative operations.
- Experience in the Facility Management / Housekeeping / Security / Manpower Services industry will be preferred.
- Robust knowledge of MS Excel , including:
- VLOOKUP / XLOOKUP
- Pivot Tables
- IF formulas
- SUMIF / COUNTIF
- Filters & sorting
- Basic Excel dashboards and MIS
- Experience working with CRM software or ERP systems.
- Good communication and coordination skills.
- Strong data-entry and documentation skills.
- Good attention to detail and follow-up ability.
- Ability to manage multiple tasks and meet deadlines.

Qualification Graduate in any discipline.

Additional certification in Excel, CRM, or office administration will be an advantage.

Preferred Candidate

- A candidate with 4+ years of relevant experience , strong Excel/MIS knowledge, CRM handling experience, and exposure to facility management operations.

📌 Back Office Executive (Pune)
🏢 SMC India
📍 Pune