Job Summary

As an Associate - You will be responsible follow the SOP to complete the transactions assigned /received via customer on calls. This role is essential to the team and applicants must be able to thrive in a high pressure, fast moving, and evolving workplace.

The successful candidate must have the ability to quickly assess the Customer needs and provide the resolution as per the process stated. Need to provide the numbers (Minimum target of Inbound Calls) without impacting the Quality. Working on FCR s.

Responsibilities

- Handling Inbound calls for resolving their Card/Gift card Queries based on info in the internal Software/apps we have
- Analyze the problem and provide solution as per process guidelines
- Following the SLA Timelines and Targets
- Taking Sup Calls
- Automating the process -Ideas
- Daily/weekly Dashboard reporting
- Office Hours
- Shifts will be Night (10 PM - 7 AM IST) - May very as per process requirement in future.

Requirements
- Excellent Communication Skills.




- Prior Minimum Experience in US call center of 1 year.
- Demonstrated ability to provide the highest level of customer service to internal and external candidates.
- Must be tech savvy; proficient in Word, Excel, Applicant Tracking Systems and CRM s with the ability to learn additional programs as needed.
- Preference if handled Gift card processes.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying. Disclaimer: The job location mentioned in this description is based on publicly available information or company headquarters. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Associate, Electronic Gift Card (Bengaluru)
🏢 Saks In-dia
📍 Bengaluru