Company Description

Summary:

We are looking for a Client Servicing executive / associate, who is organized, can communicate effectively and demonstrates strong problem-solving skills. You should be adept at managing multiple tasks seamlessly and possess a cooperative spirit to work with multiple functional teams.

Your role will involve managing project activities, ensuring deadlines are met, and maintaining clear communication channels with all stakeholders. You would be adaptable, proactive, and continually seek to improve project processes and outcomes.

Overview

Responsibilities:

Managing Client Relationships

Overseeing, supervising, coordinating and managing projects and tasks related to the clients.

Understand clients marketing objectives/needs and conceptualize solutions.

Scheduling regular status updates and providing them with project metrics to show that the project is progressing as planned.

Lead and assist team in creating and conducting client review presentations

Work with the team to proactively push clients to explore new avenues and establish the agency’s growing role

Understand clients' products, services, plans, competitors, and target markets.

Project Scheduling & Execution

Others

Develop and manage project plans, timelines, and budgets





Track project progress and ensure timely delivery

Ensure resources are allocated to a task basis availability and skill set

Prepare reports and way-forward documents

Work with planning and design teams to ensure efficient execution of client's brief

Review creative materials based on the brief, platform requirements and best practices

Identify and mitigate risks, escalate before the situation gets out of hand

Coordinate with cross-functional teams - media, SEO, eComm, Analytics

Maintaining project & finance trackers to keep track of account revenue

End to end management of finance process – cost estimate creation, coordinating with relevant team for Estimate creation, PO & invoicing.

Responsibilities

Skills:

Excellent verbal and written communication skills.

Able to multi-task and prioritize, with exceptional organizational skills

Strong analytical skills and able to understand and interpret data; to identify trends,

opportunities and make strategic arguments

Working knowledge of Microsoft Office

Ability to work with cross-functional teams

Comfortable with ambiguity and ability to adapt basis clients requirement

Attention to detail

Discipline - to meet their commitments and ensure team members meet theirs

📌 Associate - Creative (Mumbai)
🏢 PUBLICIS GROUPE
📍 Mumbai