We're Hiring || Assistant Quality Manager Location: Mohali – A-40

Process: International Quick E-Commerce | Chat Process

Working Days: 5 Days

Week Offs: 2 Days

Shifts: Rotational Key Responsibilities: Drive quality standards and ensure consistent process adherence

Monitor and improve Quality, CSAT, Compliance & Customer Experience metrics

Conduct regular quality audits and identify improvement opportunities

Lead calibration sessions and provide actionable feedback

Coach and mentor quality analysts to enhance performance

Identify process gaps and implement effective corrective action plans

Partner with Operations and Training teams to drive continuous improvement

Prepare and present quality performance reports and insights to stakeholders What We’re Looking For: Relevant experience in International BPO / E-Commerce / Chat Process

Solid experience in Quality Assurance / Quality Management

Excellent analytical, communication, and stakeholder-management skills

Strong understanding of quality frameworks, audits, and process compliance

Proven ability to coach teams and drive performance improvement

Comfortable working in rotational shifts

📌 Assistant Quality Assurance Manager (Mumbai)
🏢 TP
📍 Mumbai