Roles and Responsibilities :
- Manage IT operations, ensuring timely delivery of projects and services to meet customer expectations.
- Develop and maintain SLAs (Service Level Agreements) for IT services, monitoring performance against KPIs (Key Performance Indicators).
- Lead cross-functional teams to deliver complex IT projects on time, within budget, and with high quality.
- Analyze project progress, identify areas for improvement, and implement corrective actions to ensure successful outcomes. Team management
Job Requirements :
- 5-8 years of experience in IT operations or a related field.
- Robust people management skills with ability to lead diverse teams.
- Proven track record in managing multiple priorities simultaneously while meeting tight deadlines.
- Experience with software development life cycles, including planning, execution, testing, deployment, maintenance.
📌 Assistant operation delivery manager (Delhi)
🏢 Chetu
📍 Delhi