Build robust, long-term relationships with existing customers to generate referrals and repeat business.

Identify cross-selling and up-selling opportunities within the current customer base.

Maintain regular communication with customers through calls, emails, meetings, and events.

Promote loyalty programs, referral schemes, and exclusive offers to existing buyers.

Understand customer preferences and guide them through available inventory or upcoming projects.

Coordinate with sales, CRM, and marketing teams to ensure consistent customer experience.

Maintain and update customer database and track engagement metrics.

Resolve customer concerns with empathy and timely follow-up to ensure satisfaction.

Organize customer engagement events, walkthroughs, and loyalty reward meetups.

Key Skills & Competencies:

Excellent communication and interpersonal skills

Relationship-building and client management

Good knowledge of the real estate sales cycle

Proactive, target-driven, and customer-centric mind-set

Ability to manage multiple customer accounts simultaneously

📌 Assistant Manager- Loyalty Sales (Mumbai)
🏢 Arkade Developers
📍 Mumbai