Qualification: Diploma / B.E./B.Tech. – Mechanical

Experience: 5–7 years in Customer Support / After Sales / Service, preferably in EPC or Process Equipment Manufacturing.

Key Skills: Technical knowledge, customer communication, coordination, problem-solving, follow-up, and MS Office/ERP skills.

Key Responsibilities:

- Handle customer queries, complaints, and after-sales service requirements.
- Coordinate with Engineering, Production, Quality, Projects, and Service teams for issue resolution.
- Provide technical support for process equipment such as pressure vessels, heat exchangers, reactors, tanks, and skids.
- Manage warranty claims, spare parts, service visits, and customer complaints.
- Prepare RCA/CAPA and ensure timely closure of customer issues.
- Maintain customer records, service reports, and MIS.
- Follow up with customers and ensure high customer satisfaction.

Perks:
- Flexible schedule
- Health insurance

Work Location: In person

📌 Assistant Manager- CSC (Bhosari)
🏢 Padmatech Industries
📍 Bhosari