PROFILE

Job Title

Assistant Manager

Department

Billing

Location

Mumbai Central

Position Reports to

Head Billing

Key Relationships

Internal: Entire hospital staff

External: Patient, Patient Relatives

Job Specification

Required Education:

- Postgraduate/Graduate (commerce graduates preferred)
- Basic course in computers is desirable.

Physical Requirements

- Regularly spend long hours sitting and using office equipment and computers
- Regularly move from sitting to standing positions effortlessly
- Regularly work on repetitive tasks
- Regularly speak clearly so listeners can understand
- Regularly understand the speech of another person

Experience

- Min 8 years experience in billing from hospital background

Technical competencies

- HIS
- Computer skills

Behavioral Competencies

- Good interpersonal skills
- Good communication skills
- Should demonstrate leadership qualities
- Good Analytical & Mathematical Skills
- People-oriented, flexible and adaptable

Job Summary

- Responsible for managing daily operations of the department.
- Assists Billing HOD in assessing accuracy of the various reports and implementation of the policies and protocols.
- Acts as an important link between the Billing HOD and the staff in areas of communication, information sharing, grievance settlement and any other significant issues or decisions that need to be taken related to the department.

Key Responsibilities

General Responsibilities:

Bill Preparation

- Ensures that the staff is following the protocols for bill generation (interim and final).
- Undertakes bill preparation during peak hours or in absence of any billing staff.
- Audits the patient bill record before generation of final bill.
- Attends to and solves difficulties that the billing staff may have when generating bills.




- To work with the Hospital Information System and other information technology resources and software as may be assigned on a periodic basis from time to time as per attached appendix.
- Takes important decisions in consultation with the Billing HOD regarding any procedural charges that may have been wrongly charged.
- Attends patients queries regarding procedure charges.
- Attends queries from various internal and external service departments.
- Cross checking the patient services sheet of ICCU/Ward/OPTR/Cathlab.
- Validates special billing instruction.
- Issue letters regarding deposits, bill amounts, and package break ups as requested by the patients, TPA and corporates.
- Ensures interdepartmental co-ordination to get timely information.

MIS Management

- Prepares daily MIS and outstanding report.
- Updates patient records and issues refund vouchers to accounts.
- Prepares daily, weekly and monthly reports.

Customer Service

- Ensures that the customers coming to the department are attended to by billing staff. In case the billing staff is busy then attend to them personally.
- Ensures that the customers receive the bills (interim and final) without any delay and with accuracy.
- Personally attend to the customers that may have any query regarding pre and post bill generation.
- Attend to customers that may have been wrongly charged by doing the needful.
- Provides deposit information regarding various procedures.

IPD Outstanding

- Ensures that the patients have minimum outstanding by constant follow-ups/feedback from the patients and strictly adhering to the policy on outstanding in case the outstanding amount exceeds the set threshold limit.
- In short, maintaining a close track on IPD outstanding amount and taking necessary action in consultation with the billing manager.
- Additionally, undertake any further responsibility or duty as assigned by the Billing HOD.Role & responsibilities

Email - [email protected]

📌 Assistant Manager billing ipd (Mumbai)
🏢 Wockhardt Hospitals
📍 Mumbai