ACCOUNTABILITIES

Asset Management/CMDB Strategy & Governance

- Maintain and evolve the BAT Asset Management/CMDB strategy aligned with ITIL and business objectives.

- Maintain and evolve and enforce governance policies to ensure data integrity and compliance.

Configuration Item (CI) Lifecycle Management

- Maintain CI identification standards and naming conventions for all CI types

- Oversee CI lifecycle processes including creation, updates, retirement, and deletion for all CI types

Data Integrity & Quality Assurance

- Lead regular audits and reconciliation activities to maintain data accuracy.

- Implement and evolve automated validation and reconciliation processes.

- Data Certification governance and follow-up to ensure periodic updates to manually maintained data attributes.
- Maintain BAT wide governance via the established network of functional and regional champions to drive data integrity and quality assurance across the IT landscape
- Maintain and enhance the health of the CMDB via the established governance model, processes and automated workflows

Relationship Mapping & Dependency Management

- Ensure accurate CI relationships are maintained to reflect infrastructure and service dependencies.

- Services to be modelled in line with BAT’s adoption of the ServiceNow Common Service Data Model (CSDM)

- E2E Business Service Maps (BSMs) to be maintained by linking Services to their supporting infrastructure

- Ensure BSMs are updated in line with changes in the IT landscape.

- Ensure recent IT Services get their BSM and CSDM created at launch

Integration & Interoperability

- Ensure data integrations (Discovery and inter-system integrations) are functioning and performing as expected.





- Ensure seamless data flow across BAT platforms.

- Ensure precedence rules are maintained and evolved as required.

Reporting & Metrics

- Maintain and evolve dashboards and KPIs to monitor CMDB & CSDM health and performance.

- Provide actionable insights to stakeholders through regular reporting.

- Where corrective actions are identified, ensure the appropriate remedial work is undertaken by the appropriate teams.

Stakeholder Engagement & Training

- Act as the primary contact for CMDB & CSDM related queries.

- Deliver training and guidance to IT and business users on CMDB & CSDM best practices.
- Maintain a ‘train-the-trainer’ approach with the established network of CMDB Champions

Continuous Improvement

- Identify and drive initiatives to enhance CMDB usability and data quality.

- Stay current with ServiceNow platform updates and industry trends.

EXPERIENCE, SKILLS, KNOWLEDGE

ESSENTIAL

Experience Required

- 8+ years in IT Service Management, Configuration Management, and automated Discovery
- Proven experience in ServiceNow CMDB administration, and configuration management.

- Strong understanding of ITIL processes and data governance principles.

- Experience with ServiceNow Discovery, Service Mapping, CSDM, and integration tools.

- Excellent analytical, communication, and stakeholder management skills.

- Ability to lead cross-functional initiatives and drive data quality improvements.

Education / Qualifications / Certifications Required

- Bachelor’s degree in computer science or related field

BENEFICIAL

- ITIL 4 Foundation/Specialist
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS)

📌 Asset Management Governance Manager (Bengaluru)
🏢 ITC Infotech
📍 Bengaluru