People With Coffee Vending Experiences wil be Preffered

What are the Key Deliverables in this role ?

Financial Outcomes

- Track the Engineers’ movement on daily basis and monitor their productivity.
- Prioritize and allocate the service complaints and ensure 100% closure with 2 Hrs TAT.
- Ensure 100% effective PM for all field working machines as per PM norms.
- Keep control on the manpower cost per machine per annum (PM/BD) in-line with the target
- Control spares consumption cost per machine per annum in line with the target
- Customer Service
- Plan periodical maintenance based on the cuppage/ageing as recommended by OEM.
- Execution of machine installations and disconnections as per the requirements of sales.
- Visit Key customers and meet/connect with the admin /F&Bs; for their feedback on services & corrective action
- Field visit to check product quality and audit machines for PM effectiveness.
- Provide technical support to key customers with flexibility in working Hrs.
- Internal Processes
- Break down Call Analysis & Error Analysis – Implement the corrective action plan to reduce breakdown calls.




- Assign refurbishment task to Service HUB Engineer on turn around all the machines for redeployment
- Spares stock – Maintain stock, track movement, control consumption, analyze the consumption trend, Physical stock verification/Reconciliation once in 6 months and support FE with required spares.
- Ensure proper utilization of spares and accounting of spares consumption in system.
- Innovation & Learning
- Current Engineers recruitment, training (off-site & on-site) based on IDT matrix & improve their competency to achieve the FTR targets
- Asset tracking & Service quality Management - Reconcile with FAR (Quarterly), track machine movement & record the machine inward/outward - Geo tag, app-based tracking

Pay: ₹1,800,000.00 - ₹2,400,000.00 per year

Benefits

- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund

Education:
- Bachelor's (Preferred)

Work Location: In person

📌 Area Sales Manager (ASM)-Vending (Mumbai)
🏢 HR India Solutions
📍 Mumbai