Company Description Finnastra Inc. is a specialist medical billing and revenue cycle management partner focused on helping healthcare practices achieve stronger collections, cleaner operations, and better payer outcomes. Founded in 2010 and headquartered in Bengaluru, India, with a growing presence in the US, Finnastra supports providers with end-to-end services including specialist billing, credentialing, contract negotiation, prior authorization, AR recovery, and workflow optimization. The company is particularly known for its expertise in high-complexity reimbursement models, such as Spravato billing and specialty practices where standard billing solutions often fall short.

By combining billing expertise, operational discipline, and technology-driven execution, Finnastra helps practices reduce denials, accelerate reimbursements, and improve overall financial performance. Finnastra positions itself as a strategic partner for practices seeking dependable, scalable revenue cycle management and stronger long-term growth.

Role Description The AR Caller is a full-time, on-site role based in Bengaluru South, responsible for managing accounts receivable activities for healthcare providers. In this role, the AR Caller will contact insurance payers and other stakeholders by phone to follow up on pending claims, resolve denials, clarify underpayments, and secure timely reimbursements. Daily tasks include reviewing claim status reports, updating account notes in billing systems, documenting conversations and outcomes,



and escalating complex issues to senior team members when necessary.

The AR Caller will collaborate closely with billing, coding, and credentialing teams to address payer-related issues, support appeals, and improve claim accuracy. This position requires consistent adherence to performance targets, quality standards, and compliance guidelines while maintaining professional communication with payers.

Qualifications

- Experience in medical billing, accounts receivable follow-up, or revenue cycle management, preferably in a healthcare setting.
- Strong communication and telephone skills, with the ability to interact professionally with insurance payers and internal teams.
- Working knowledge of health insurance terminology, claim life cycle, denials, and reimbursement processes.
- Proficiency with billing software, spreadsheet tools, and basic data entry; ability to maintain accurate records and documentation.
- Detail-oriented, organized, and able to manage high-volume workloads while meeting deadlines and performance targets.
- Problem-solving mindset with the ability to analyze claim issues, identify root causes, and support resolution strategies.
- Willingness to work in office in Bengaluru South and collaborate within a structured, process-driven team environment.
- High school diploma or equivalent required; a degree or certification in healthcare administration, finance, or related fields is an advantage.

📌 Ar caller (India)
🏢 Finnastra
📍 India