Act as the primary L1/L2 point‑of‑contact for application incidents, service requests, and user queries — deliver clear, timely communication and drive incidents to resolution.
Manage user access, roles, and permissions to ensure secure, compliant access for business users.
Investigate and remediate application issues by analyzing logs, application behavior, data, and configuration; perform initial RCA and document findings.
Validate and provide post‑release support (smoke tests, monitoring) to ensure deployments meet functional and stability expectations.
Proactively monitor application health and performance; identify trends and issues before they impact users.
Coordinate escalations and technical handoffs with Development, Infra/Cloud, and Security teams to deliver permanent fixes.
Create and maintain clear incident records, SOPs,
and knowledge base articles to reduce time‑to‑resolution and support onboarding.
Who You Are (Basic Qualifications)
1–4 years’ experience in Application Support, Technical Support, or Developer Support for enterprise or business‑critical applications.
Working knowledge of React (application flow and basic debugging), JavaScript, HTML & CSS, PowerApps/low‑code platforms, and SQL (queries, joins, basic troubleshooting).
Strong analytical and problem‑solving skills with the ability to interpret logs and monitoring outputs.
Transparent, user‑focused communicator who can translate technical context into actionable guidance for non‑technical users and teams.
Comfortable working shift schedules and participating in on‑call rotations.
📌 Application Support Engineer (Bengaluru)
🏢 Molex
📍 Bengaluru
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