Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Microsoft Windows Server Administration

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

A seasoned Windows Administrator with deep expertise in enterprise Windows environments, AWS cloud infrastructure, and automation. The candidate should hold Windows certifications, demonstrate strong AWS exposure (certification preferred), and possess proficiency in scripting tools to improve operational efficiency.

Roles &

- Responsibilities:

L2/L3 Operations Leadership

Perform deep-dive RCA for major incidents and present findings to management with actionable preventive measures

Drive change advisory board (CAB) submissions and execute critical infrastructure changes

Define and improve escalation procedures, SLA frameworks, and operational runbooks

Advanced Infrastructure &

- Hybrid Cloud

Lead Windows Server lifecycle management including OS upgrades, migrations, and decommissioning

Administer and optimize AWS services supporting Windows workloads: EC2 (Windows AMIs), RDS (SQL Server), FSx for Windows, AWS Directory Service, Route 53, IAM

Well versed with hybrid cloud connectivity between on-premises Windows environments and AWS (Direct Connect, VPN, AWS SSO)

Well versed with virtualization platform concepts (VMware vSphere advanced, Hyper-V clusters)

Automation &

- Scripting

Maintain and execute PowerShell scripts for bulk operations, automated provisioning, and health reporting

Proficient with automation workflows using Ansible, AWS Systems Manager (SSM), or equivalent tools

Implement Infrastructure-as-Code (IaC) for AWS Windows workloads using Terraform or AWS CloudFormation

Automate patch compliance reporting and remediation workflows using SCCM/MECM or AWS Patch Manager





Create custom monitoring dashboards and automated alerting using CloudWatch or SCOM

Identify and implement automation opportunities to reduce manual toil across L2 operations

Security &

- Compliance

Implement advanced security hardening and maintain CIS/DISA STIG compliance across Windows server fleet

Lead vulnerability management and coordinate remediation with security teams

Conduct security reviews for infrastructure changes and cloud deployments

Implement and manage Microsoft Defender for Servers across hybrid environments

Mentorship &

- Architecture Contribution

Mentor Junior engineers through technical coaching and knowledge sessions

Contribute to infrastructure reviews and provide technical recommendations

Lead internal training initiatives on Windows administration and AWS best practices

Develop and maintain comprehensive documentation for all managed systems

Required Skills &

- Competencies

Windows &
- Infrastructure

Windows Server 2012R2–2022 – expert-level administration and troubleshooting

Active Directory – multi-forest, trust management, schema extensions, replication troubleshooting

Windows Failover Clustering – advanced deployment and troubleshooting

PKI / Certificate Services – enterprise CA design and management

VMware vSphere / Hyper-V –virtualization management

SCCM/MECM –

- OSD, software deployment, compliance baselines

AWS Cloud (Required)

EC2 (Windows) – launch templates, instance management, Windows AMI management

AWS Directory Service – managed AD, AD Connector

FSx for Windows File Server – deployment and management

AWS Systems Manager (SSM) –

- Patch Manager, Run Command, Session Manager

IAM – roles, policies, instance profiles for Windows workloads





CloudWatch – custom metrics, log groups, alarms, and dashboards

Route 53 –

- DNS management for hybrid environments

AWS VPN / Direct Connect – hybrid connectivity

Terraform / AWS CloudFormation –

- IaC for Windows infrastructure

Scripting &
- Automation

PowerShell –scripting, modules, remoting (WinRM), DSC

Ansible – playbook peloyment and execution for Windows (win * modules)

Bash / Python – intermediate scripting for cross-platform automation

Git – version control for scripts and IaC templates

AWS CLI – command-line management of AWS resources

Certifications

Required Certifications

Microsoft Certified: Windows Server Hybrid Administrator Associate (AZ-800 &

- AZ-801) –
- REQUIRED

Any additional Microsoft Certified: Associate or Expert level certification –
- REQUIRED

Preferred / Advantageous Certifications

AWS Certified SysOps Administrator –

- Associate or AWS Certified Solutions Architect –
- Associate –
- PREFERRED (HIGHLY DESIRED)

VMware Certified Professional –

- Data Center Virtualization (VCP-DCV) –
- Preferred

ITIL v4 Foundation or Practitioner –
- Preferred

CompTIA Security+ –
- Preferred

Qualified &
- Technical Skills:

- Must To Have Skills: Proficiency in Microsoft Windows Server Administration.
- Experience in managing and troubleshooting server environments including installation, configuration, and maintenance.
- Strong understanding of system security principles and patch management.
- Ability to work with various tools for monitoring and diagnosing server performance issues.
- Familiarity with backup and recovery procedures to ensure data integrity and availability.
- Skilled in collaborating with cross-functional teams and external vendors to resolve complex technical problems.

Additional Information
- The candidate should have minimum 3 years of experience in Microsoft Windows Server Administration.
- This position is based at our Pune office.
- A 15 years full time education is required.

📌 Application Support Engineer (Pune)
🏢 Accenture in India
📍 Pune