THE WORK: Explore current possibilities and contribute your expertise with enthusiasm. You will perform independently and become a subject matter expert while actively participating in discussions and contributing solutions to work-related challenges. This opportunity will allow you to engage deeply with Amazon Connect, fostering growth and innovation. Join us to make a meaningful impact and enjoy a rewarding journey together.

Responsible for providing support, maintenance of the company's Contact Center environments, resource must be willing to work in rotational shift to support 24/7 operations.

Ensure all reported Incidents and service requests are addressed well within SLA.

Adhere to change process and will be collectively responsible as a team for platform availability.

Co-ordinate with vendors/other support teams to address incidents reported by users.





Experienced in Contact center suite of products with hands-on experience in voice, email and chat.

Technically understand of call-flows, architecture of a cloud contact center solution.

Background in managing telephony solutions

Service Management process know how.

HERE'S WHAT YOU WILL NEED:

Advanced proficiency in Amazon Connect.

Advanced proficiency in Genesys Contact Center Operation.

A minimum of 1 of experience in relevant related skills.

Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

Advanced proficiency in Cisco Unified Contact Center Enterprise (UCCE).

Intermediate proficiency in Engineering Support.

Intermediate proficiency in customer service technologies.

Advanced proficiency in cloud-based communication platforms.

📌 Application Support Engineer (Bengaluru)
🏢 Accenture in India
📍 Bengaluru