Note: This is a US-based process, so flexibility to work in night shifts is required.
About the Process: Join our Customer Asset Management (CAM) Bankruptcy &
- Foreclosure team supporting a leading US-based banking client. The process involves reviewing, validating to ensure accuracy, compliance and service level adherence o Bankruptcy Case Intake &
- Screening Documentation &
- Proof of Claim Support Plan Review &
- Post-Discharge Activities o Foreclosures Default Setup &
- Case Intake Document Preparation &
- QC Post-Sale &
- Reporting Support Roles &
- Responsibilities:
Analyst / Sr Analyst • Review and process delinquency & bankruptcy notifications requests • Validate foreclosure triggers and investor timelines • Validate case type (Chapter 7 / 13)
and borrower status • Handle complex cases and exceptions • Perform data validation and exception handling • Provide on-the-floor support and mentoring other team members • Meet daily productivity and quality targets • Ensure team adherence to SLA and process guidelines as well as US banking compliance standards • Communicate discrepancies or process deviations timely • Act as the first point of contact for escalations • Collaborate with Training and Quality teams to improve process accuracy
Eligibility: •Fresh Graduates (any stream) • Strong attention to detail and good typing speed (2530 WPM) • 2 years of relevant BPO/back-office experience (preferably in banking) • Strong domain knowledge in Mortgage | Bankruptcy | Foreclosure | Loss Mitigation • Excellent analytical and reporting skills • Prior experience as SME/quality checker/process trainer is a plus • Basic MS Office skills • Willingness to work in US shifts • Positive comprehension and communication in English
Anaptyss has a policy of providing equal opportunity for all applicants and employees regardless of their colour, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status .