- Robust SRE fundamentals with hands-on experience applying reliability practices across applications and platforms

- Familiarity with Amazon Connect and contact center technologies, including voice, call recording, and telephony

- Demonstrated expertise in service instrumentation and operating observability platforms (Splunk, Grafana, Datadog), with solid understanding of metrics, logs/events, and traces

- Strong proficiency with AWS cloud services and operational best practices

- Hands-on experience with CI/CD pipelines and source control (Jenkins/Jules; Git/Bitbucket)

- Scripting/automation skills (preferred) to reduce toil and improve operational efficiency

- Ability to rapidly develop proof-of-concepts and mature them into stable, production-ready solutions

- Cloud certification and/or strong experience supporting cloud-based applications (public and/or private cloud)

- Proven incident management experience, including clear communications and writing thorough RCAs (post-incident reports)

- Familiarity with AI concepts and responsible use of AI tools to improve operations and productivity

📌 Amazon connect sre (Bengaluru)
🏢 Zenith Consultants Software
📍 Bengaluru