AI Implementation Manager (US & EMEA Hours)

- Company: High-Growth Global SaaS Platform
- Location: Chennai, India
- Work model: On-site
- Customer geography: US / EMEA
- Customer segment: Mid-market / Enterprise

About the Chance

We’re partnering with a fast-growing SaaS company transforming customer onboarding and professional services automation for modern B2B teams.

Backed by leading global investors and trusted by high-growth SaaS businesses, the company is scaling rapidly and building an AI-first Professional Services organization focused on enterprise onboarding, integrations, and workflow automation.

This is a highly consultative, customer-facing role where you’ll own complex implementations end-to-end while working closely with Product, Engineering, and Solutions teams.

If you enjoy solving integration problems, leading enterprise customers through onboarding, and using AI tools to improve workflows and delivery, this role could be a strong fit.

What You’ll Do

- Own customer implementations from kickoff through go-live and post-go-live stabilization.
- Lead discovery and requirements workshops and translate requirements into implementation plans.
- Drive configuration, integrations, migrations and technical dependencies.
- Establish and maintain strong project governance across timelines, milestones, risks and dependencies.
- Work closely with customer stakeholders and internal Product, Engineering, Solutions and Professional Services teams.
- Identify risks early and drive recovery when implementations go off track.
- Lead UAT, training, enablement and go-live readiness.
- Help customers adopt best practices and achieve measurable business outcomes.
- Use AI, automation and lightweight scripting/tools to make implementations faster and more scalable.





What They’re Looking For

- Based in Chennai or willing to relocate to Chennai — this is an on-site role.
- 4–12 years of overall experience, with at least 50% of your recent experience in core implementation / project delivery.
- Strong experience owning customer implementations end-to-end — from kickoff and discovery through solution design, configuration, integrations, UAT, go-live and hypercare.
- Strong program/project governance — managing project plans, milestones, risks, dependencies, change requests, escalations and stakeholder communication.
- Experience implementing solutions for mid-market and enterprise customers, ideally involving complex, multi-stakeholder environments.
- Experience working with US and/or EMEA customers.
- Strong technical exposure to APIs, integrations, data migration, workflows and automation. You should be comfortable understanding how systems exchange data and troubleshooting integration-related issues.
- Experience in Professional Services, customer onboarding, PSA, project delivery, CRM, ERP, ITSM, financial SaaS or similar B2B environments.
- Strong customer-facing and consultative skills — able to lead discovery, understand business problems, challenge requirements and translate them into implementation solutions.
- Comfortable managing multiple concurrent customer implementations.
- Strong focus on customer outcomes such as time-to-value, successful go-live, adoption and business impact.

The profile we're looking for : Someone who can independently run a complex customer implementation AND understand the technical solution underneath it.

If your experience is primarily in pre-sales, technical support, TAM/CSM, solution consulting or advisory work, where another team owned the actual implementation, this may not be the right fit.

📌 AI Implementation Manager (US & EMEA Hours) (Tamil Nadu)
🏢 emPath Lab
📍 Tamil Nadu