Core Responsibilities

- Client Coordination: Act as the primary point of contact for clients, housing societies, and commercial facility managers regarding lift servicing, breakdown reports, and AMC (Annual Maintenance Contract) renewals.
- Scheduling & Dispatch: Coordinate with field technicians and service advisors to schedule routine maintenance, safety audits, and emergency repair site visits.
- Database & CRM Management: Maintain accurate client records, contract details, equipment history, and service logs in the company's CRM platform.
- Complaint Resolution: Document, track, and escalate technical complaints or service delays to the operations or engineering team until resolution.
- Billing & Documentation Support: Assist with generating service invoices, processing contract renewals, and maintaining compliance documentation for elevator safety standards.

Requirements & Qualifications

- Education:



Bachelor’s degree in Business Administration, Communications, or a related field.
- Experience: 1–3 years of experience in customer service, project coordination, or administrative roles (experience in elevators, construction, or technical/industrial services is a robust plus).
- Technical Skills: Proficiency in MS Office/Google Workspace and familiarity with CRM software (e.g., Salesforce, HubSpot, or MS Dynamics).
- Soft Skills: Exceptional verbal and written communication skills, strong multitasking ability, and patience when handling distressed customers during lift breakdowns.

Pay: ₹20,000.00 - ₹28,000.00 per month

Benefits

- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Admin/Customer Service (Pitam Pura)
🏢 BCSE
📍 Pitam Pura