Company Description 1000 Island Hotels & Resort is a forward-thinking hospitality hub focused on building a progressive ecosystem of meaningful travel experiences. Rather than offering only traditional holidays, the resort designs transformational stays that resonate with guests long after their visit. The team is passionate about thoughtful design and committed to environmental responsibility, aiming to create positive change through its spaces and services.

As a collective of people, places, and products, the resort centers experiences that inspire, ground, and connect guests through genuine human warmth. It attracts individuals who value creativity, purpose, and experiences that enrich both self and community.

Role Description The Account Manager is a full-time, on-site role based in Mendarda, responsible for managing key guest and partner accounts to ensure exceptional service and long-term relationships. This role involves acting as the main point of contact for assigned accounts, handling inquiries, coordinating bookings, and resolving issues promptly and professionally.

The Account

Manager will collaborate with operations, sales, and marketing teams to align guest experiences with the resort’s brand values and service standards. Day-to-day responsibilities include monitoring account performance, preparing reports,



identifying opportunities for upselling or cross-selling, and ensuring accurate documentation in internal systems. The role also requires participation in on-site meetings, support for special events, and continuous improvement of processes that elevate the guest and partner experience.

Qualifications

- Strong account management skills, including relationship building, stakeholder communication, and follow-through on commitments.
- Experience in hospitality, travel, or customer service environments, with a focus on guest satisfaction and service excellence.
- Proficiency in using CRM or reservation systems, along with basic MS Office or Google Workspace skills for reporting and documentation.
- Solid organizational and time-management abilities, with attention to detail and capacity to handle multiple accounts and tasks.
- Clear and professional communication skills in English; additional local or international languages are an advantage.
- Ability to work on-site in Mendarda, collaborate with cross-functional teams, and adapt to a energetic hospitality environment.
- Problem-solving mindset and resilience, with a commitment to delivering thoughtful, guest-centered solutions.
- Preferred: Diploma or degree in Hospitality Management, Business, or a related field, or equivalent relevant experience.

📌 Account Manager (Mendarda)
🏢 1000 Island Hotels u0026 Resort
📍 Mendarda