Hello All,

Greetings from ZettaMine!!!

Role: AWS Developer - AI-Driven IVR Solutions

Experience: 4+ Years

Location: Pune

Notice Period: Immediate Joiners

Hiring for one of the Big 4's Clients

Description

Drive end-to-end ownership of a team responsible for designing, developing, and implementing cloud-based contact center transformation initiatives, leveraging platform-led solutions across enterprise environments. Build AI-driven IVR solutions in Amazon Connect, with hands-on expertise in prompt engineering, agent assist, and screen pop integration.

Responsibilities

- Drive end-to-end ownership of a team responsible for designing, developing, and implementing cloud-based contact center transformation initiatives
- Build AI-driven IVR solutions in Amazon Connect
- Support simple AI prompt design




- Help with agent assist and screen pop setup
- Validate logic and maintain code quality
- Support basic deployment and operations

Requirements

- Minimum 3 years of experience with Amazon Connect
- Seasoned techno-functional professional with significant experience working on large-scale business/operational transformation projects
- Positive understanding of contact center technology landscape
- An understanding of AWS Cloud platform and services with Solution architect skills

Interested candidates kindly share your updated CV to [email protected] or WhatsApp to (phone hidden).

Thanks & Regards,

Aruna.M

📌 [7FSO] AWS Developer - AI-Driven IVR Solutions (Maharashtra)
🏢 ZettaMine Labs
📍 Maharashtra