Experience: 5-8 years

Location: Remote

You are responsible for

- Technical Service Manager is the primary contact for the customer regarding technology and cloud service delivery discussions.
- Run regular cadence with stakeholders at customer and manage expectations with regards to service delivery. Act as first escalation point.
- Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required.
- Ownership & detailed understanding of the customer landscape & understand interdependencies between systems
- Support the Account team and the TechOps teams for execution of the service delivery plan and calendar.
- Analyze customer technical requirements and organize / co-ordinate experts from GCO Delivery team and drive those topics to resolution to the satisfaction of the customer.
- Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders.
- Support the customer or SAP services teams to build customer-specific cloud roadmaps that cover topics around Infrastructure Architecture,



Technical Managed services, security, and integration.
- Conduct Technical & operational reviews (monthly) to measure the progress against defined Cloud architecture & roadmap; establish and drive resolution plans to resolve issues and problems to completion.

EDUCATION AND QUALIFICATIONS

- 5-8+ years of related professional experience
- Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management.
- Professional Certification of SAP BASIS, Exposure to Project Management tasks including PMP and ITIL certification.
- Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP)
- Capacity to continuously acquire new knowledge in an independent and proactive way.
- Good analytical and solution-oriented thinking
- Very good communication and networking skills
- Experience of safeguarding customer relationship.
- Solid customer service focus
- Very good English language skill.

📌 1046_SAP Basis Consultant (India)
🏢 Intelli Owl
📍 India