Job DescriptionHCLTech Hiring for US Healthcare Medical Billing -Senior Manager _ Chennai NLocation: Chennai NShift - US ShiftnExperience:14 to 19 Years NRESPONSIBILITIES: Nn Manage day-to-dayoperations and direct the team responsible for Healthcare RCM Voice and non-voice process activities. N Manage and meet performance targets for average handle time, Client SLA, quality, and customer satisfaction. N Oversee a group of TeamLeads responsible for managing calling agents, with 10 to 15 direct reports and a total of 100 to 150 agents. N Ensure proper integration with operations for effective execution of end-to-end processes. N Maintain quality and efficiency measures within the team in accordance with service level agreements. N Provide coaching and feedback to direct reports to ensure satisfactory performance levels. N Utilize business tools and advanced Healthcare RCM knowledge to identify problem areas and document business requirements. N Identify and recommend operational and technological tools to improve efficiency. N Collaborate with operations and information technology personnel to resolve issues and enhance operational efficiency. N Establish and maintain effective work procedures. N Evaluate and determine coaching and training needs to equip staff with necessary skills and knowledge. N Communicate and implement strategic direction and leadership for HCL to ensure consistent and cohesive business objectives and to enhance customer experiences in both a regulated and competitive market.



N Plan and monitor operational initiatives to improve the efficiency and effectiveness of the voice process. N Review and ensure processes comply with internal policies and external regulations. N Address escalated issues regarding performance and quality. N Coordinate, participatein, and manage multiple projects assigned by senior management, providing input on operations-related matters. N Interface and coordinate with various stakeholders. NnSKILLS AND COMPETENCIES Nn Exceptional leadership skills, including the ability to manage through a shared vision and path to success N Ability to create, communicate and manage SLA metrics that support operational targets N Excellent problem solving skills and ability to use good judgment to make decisions N Possess exceptional people management skills enabling effective interaction with internal, external customers, employees, peers, and management N Exceptional verbal and written communication skills N Exceptional customer service abilities to handle difficult customers N Proficiency in Microsoft Office suite N Work effectively in a team workplace N Strong time management and organizational skills NnFORMAL EDUCATION AND EXPERIENCE Nn Graduation in anystream N Healthcare AR calling experience preferred. NnNote: Nn Looking for candidate with an immediate to 15 days notice period. N Candidates must have complete set of relieving/Experience letters from all previous employers NnInterested candidates, kindly register below link US Healthcare_SM_Chennai – Fill out form

📌 Opening For Us Healthcare Medical Billing - Senior Manager - Chennai
🏢 HCLTech
📍 Chennai