Job DescriptionAbout the Role NWe are seeking an experienced Team Leader to lead, coach, and develop a customer service team while ensuring high performance, service quality, and customer satisfaction. NResponsibilities: NTeam Management: Nn Work closely withthe team, motivating and coaching them. N Host 1-2-1s and team meetings. N Ensure training and development plans are maintained for all team members. N Lead and inspire a teamof sales agents to deliver excellent levels of individual and team performance and customer satisfaction. NnOperational Oversight: Nn Manage day-to-dayline activities and priorities and make risk/impact assessments within existing processes and procedures toward achieving SLAs. N Report to the Customer Service Manager. N Manage the fair and consistent application of performance management and disciplinary measures as necessary. NnPerformance and Culture: Nn Use company methodology, team input, and own initiative to ensure attendance and retention targets are achieved. N Support the Head of Sales to deliver business targets and objectives and create a performance-oriented culture. NnContinuous Improvement: Nn Keep up to date with business development and recent product lines. N Keep up to date with industry changes affecting the business and relay this knowledge to the team.



N Work with the management team to identify and deliver positive changes and business efficiencies. N Support the Operations Manager to highlight operational risks and areas for improvement. N Support the Senior Manager to highlight operational risks and areas for improvement. NnBudget and Target Management: Nn Deliver the allocated part of the operation within agreed budgets, service levels, and business targets. N Escalate appropriate problems to senior management. NnRequired Skills and Experience: NExperience: Nn Team management experience. N Minimum of 2 years' experience within a contact center environment as a Team Manager. N Experience within customer services. NnSkills: Nn Coaching and communication skills. N Excellent leadership and communication skills. N Strong coaching and people-development skills through call listening, quality feedback, etc. N Ability to deal with demanding customers and escalations. N Energetic and motivating individual. N Creative thinking.n NAdditional Information: Nn This position requires working US shifts, so flexibility is essential. N Location is based in Ahmedabad, India, with a requirement to work from the office. N

📌 Team Leader (Sabarmati River)
🏢 Advantmed
📍 Sabarmati River