Job DescriptionJob Description – Contact Center Manager (Retail Assets) NLocation: Goregaon Mumbai NWe are looking for an experienced Contact Center Manager to lead customer service operations for Retail Asset products. NKey Responsibilities: Nn Manage Inbound and Email Service operations. N Monitor and improve Service Level, Average Handle Time (AHT), Abandonment Rate, Productivity, Quality, Automation and Customer Satisfaction. N Drive service levels, productivity, quality, and customer satisfaction. N Lead and develop customer service teams. N Monitor MIS, KPIs, and operational performance. N Collaborate with Operations, Collections, Credit, IT, and Business teams for resolution. NnExperience: Minimum 7 + years in Customer Service/Contact Center ( Calls and Email) Operations with at least 4 years in a managerial role. NPreferred Industry: NBFC, FinTech, Retail Assets. Nn Skills: Team Management, Customer Service, Complaint Handling, Stakeholder Management, Process Improvement, MIS & Analytics. N

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