01 Oct
|
Important Group
|
Thiruvananthapuram
01 Oct
Important Group
Thiruvananthapuram
Responsibilities:
- Sell and book rail tickets for national and international journeys
- Provide proactive travel advice, and effectively upsell and cross -sell additional products and services
- Address customer inquiries, requests, and feedback promptly and professionally
- Escalate complex issues to the appropriate departments when necessary
- Maintain up -to -date knowledge of current promotions, offers, and advertising materials
- Ensure travel center displays and resources reflect the latest information
Requirements
- German language proficiency at B2 CEFR level or higher
- 2+ years of working experience as a Travel Consultant
- Conversational English skills
- Confident and proficient in using computers and relevant software systems
- Professional appearance and a customer -oriented mindset
- Ability to remain calm and efficient under pressure
- Punctual, reliable, and available for shift work, including weekends and public holidays
- Valid driving license (Class B) is considered an advantage
- Military or civilian service completed (or exemption applicable)