Overview of Role: Handles customer inquiries via phone, email or chat regarding technical issues related to applications/software/hardware and networking.
Accountabilities
Technical Support
-Provide first line technical support ; talking to clients and computer users to determine the nature of problems
-Answer queries promptly, professionally and knowledgeably on the phone/email/Chat
-Installing and configuring applications, software, systems, networks, printers and scanners
-investigating, diagnosing and solving computer software and hardware faults
-Log all calls received on Salesforce accurately, efficiently and completely
-Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems
-Manage and take ownership of the resolution process for all customer related issues
📌 -Tech Support Associate (India)
🏢 Important Business
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.