Customer Support Executive (US/EST Shift)

Company: Desi Fresh Groceries

Location: Akkayyapalem, Visakhapatnam (Work from Office)

Shift: 6:30 PM to 3:30 AM IST (EST hours)

Working Days: Monday to Saturday (Sunday week off)

About Us

Desi Fresh Groceries delivers authentic Indian groceries to customers in the US. We're growing our support team to give every customer a fast, friendly, and reliable experience.

Key Responsibilities

- Handle customer queries via email, chat, and phone
- Manage and resolve support tickets within SLA
- Share product availability and product update information with customers
- Provide accurate order and delivery status updates
- Coordinate with the operations and delivery teams to resolve issues
- Maintain clear records of customer interactions




- Be flexible to support weekend needs when required

Requirements
- Fluent in English and Hindi (spoken)
- Solid communication and problem-solving skills
- Comfortable working night shifts (EST hours)
- Basic computer skills and comfort with ticketing tools
- Freshers with good communication skills and experienced candidates are both welcome

Added Advantage
- Speaking Tamil
- Prior experience in customer support or e-commerce

What We Offer
- Cab facility provided
- Sunday week off
- Supportive team and growth opportunities

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