L3 Job Description M365 Services
Job Summary:
The M365 L3 Engineer is a senior-level role within the IT Operations team, responsible for managing and maintaining the Microsoft 365 (M365) environment for the organization. The primary focus of this role is to provide expert-level technical support, administration, and optimization of the M365 suite of services, ensuring seamless communication, collaboration, and productivity for all users. The M365 L3 Engineer will work closely with other IT teams, end-users, and stakeholders to deliver reliable and efficient M365 services.
Key Responsibilities:
• M365 Administration: Manage and oversee the configuration, deployment, and administration of Microsoft 365 services, including but not limited to Exchange Online, SharePoint Online, OneDrive for Business, Teams, Power Automate and related applications.
• Technical Support: Provide advanced-level troubleshooting and issue resolution for complex M365-related incidents and service requests. Collaborate with L1 and L2 support teams to resolve escalated problems effectively and in a timely manner.




• Performance Optimization: Monitor and analyze the performance of M365 services, identifying opportunities for optimization, scalability improvements, and resource utilization enhancements.
• Security and Compliance: Implement and enforce security best practices, data protection, and compliance policies across the M365 environment. Stay updated with the latest security threats and ensure the workplace remains secure and compliant.
• Migration and Upgrades: Plan and execute migration projects and upgrades for M365 services, ensuring minimal disruption to end-users. Evaluate new features and capabilities and recommend their adoption to enhance productivity.
• Documentation: Maintain accurate and up-to-date documentation of M365 configurations, procedures, troubleshooting guides, and best practices.
• User Training and Support: Provide training and guidance to end-users on M365 applicat

📌 Microsoft Engineer (India)
🏢 SISL Global
📍 India