Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a agile service identifying and solving issues within multiple components of critical business systems.

Must have skills : Node.js

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.




• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with cross-functional teams to ensure seamless communication and issue resolution.
• Mentor junior team members to enhance their problem-solving skills and technical knowledge.
• Drive continuous improvement initiatives to optimize support processes and system stability.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Node.js.
• Strong knowledge of asynchronous programming and event-driven architecture.
• Experience with debugging and troubleshooting complex software issues in production environments.
• Familiarity with RESTful APIs and integration of third-party services.
• Understanding of version control systems and deployment pipelines.
• Ability to analyze logs and system metrics to identify root causes of incidents.

Additional Information:

• The candidate should

📌 Application Support Engineer (Bengaluru)
🏢 Accenture in India
📍 Bengaluru