We are seeking a dedicated and enthusiastic Customer Service Executive to join our team in Maharashtra. The ideal candidate will play a crucial role in ensuring customer satisfaction and enhancing the overall customer experience in the jewellery sector. As a Customer Service Executive, you will be the first point of contact for our customers, addressing their inquiries and providing assistance with their needs. Key Responsibilities: - Respond to customer inquiries via phone, email, and in-person, providing accurate information about our jewellery products and services. - Assist customers with order placements, returns, and exchanges, ensuring a smooth and productive process. - Maintain a thorough understanding of our product offerings to effectively communicate features and benefits to customers. - Handle customer complaints and feedback professionally, working towards resolution and customer satisfaction.



- Collaborate with other departments to ensure customer needs are met and to improve service delivery. - Keep records of customer interactions and transactions, documenting details of inquiries, complaints, and comments. Required Skills: - Strong communication and interpersonal skills to engage effectively with customers. - Ability to work in a fast-paced environment and manage multiple tasks simultaneously. - A customer-centric approach with a passion for providing excellent service. - Basic knowledge of jewellery products is a plus but not mandatory. If you are a motivated individual with a passion for customer service and a keen interest in the jewellery industry, we encourage you to apply for this exciting opportunity. Join us in delivering exceptional service and creating memorable experiences for our customers.

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📌 Customer Service Executive (Mumbai)
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📍 Mumbai