Summary

Position Summary

Services Support Associate II - Onboarding-DeloitteSupportServicesIndiaPrivate Limited

Join our team of dedicated HR professionals in USI who support the UK HR Services Administration team. The USI based HR Services comprises teams supporting Onboarding, Leavers, Transactions and Helpdesk. The Analyst role will supportthe HR Services for the UK geography of the North & South Europe (NSE) Firm. The primary functionoftheroleistodelivercustomer-centricadministrationandtransactionalservices,ensuringthatservicelevel agreements are met, and the work output is of a high quality. The successful candidate will be supporting one of the HR Services Administration teams for Onboarding, Leavers, or Transactions.

Workyou’ll do

Asapartofthisteam,youwillbeinvolvedwiththe following:

• Delivertheend to endcasemanagementoftransactionsinHRServicesAdministration foroneofthefollowing teams:

Onboardingteam–involvingContractrelease;SAPHire –Experiencedhires,ManagedContractorsHires, EDC Hires , DIJV Hires , Overseas Hires; Current Employee Screening, etc. extensions, separation,



Conversions and invoice payment processes .

• SAP/HRsystemrelatedactionsorupdatesarecompletedaccuratelyintimefordeadlinesandinlinewith procedural guidelines.
• Deliverexcellentserviceandensureservicelevelagreementsaremetbysupportingthe teaminachievingKPIs and SLAs and escalate potential non achievement to the team leader.
• Provideacustomerfocusedexperiencethroughthetimelyandaccuratecompletionofactivitiesand queries.
• Providehighqualitywrittenadviceandguidanceonarangeof queries.
• Recordandmaintainaccurateactivityinformationtrackingthroughtotimely closure.
• OperateutilisingsoftwaresuchasServiceNowtogivethebestexperienceforournew joiners.
• EscalatemorecomplexqueriestotheAssistant Manager.
• Ensureworkiscompletedindependentlywithminimalsupervision, inatimelymanner,includingdata integrity/maintenance within the case management system.
• Identifyprocessissues/opportunitiesforimproveme

📌 Services Support Associate II (Hyderabad)
🏢 Deloitte
📍 Hyderabad