Your Job

Molex is seeking a Customer Support Executive to provide exceptional support to our customers across India while partnering closely with Sales, Planning, Operations, Warehouse, Finance, and Quality teams. In this role, you will manage customer orders, coordinate deliveries, resolve customer inquiries, and help ensure a seamless customer experience from order receipt through shipment. You will play a key role in maintaining robust customer relationships, meeting delivery commitments, and driving continuous improvement initiatives.

Our Team

You will be part of the Customer Service team within the Commercial Enterprise Solutions (CES) business. Our team serves as a critical link between customers and internal functions, ensuring accurate order management, reliable delivery performance, and responsive customer support. We collaborate across multiple business functions to create value for customers while supporting business growth and operational excellence.

What You Will Do

• Serve as the primary point of contact for customer inquiries through phone, email,



and other communication channels.
• Review, validate, and accurately enter customer purchase orders into SAP.
• Acknowledge customer orders within established response timelines.
• Coordinate with Planning, Operations, Warehouse, and Logistics teams to support on-time deliveries and shipment priorities.
• Provide customers with shipment status updates and delivery information.
• Resolve routine customer inquiries related to orders, logistics, and delivery schedules.
• Prepare and distribute backlog and order status reports to customers on a regular basis.
• Monitor and analyze customer requested date (CRD) and market promised date (MPD) performance metrics.
• Support sample order activities and related commercial requests.
• Ensure compliance with company policies, procedures, quality standards, and order processing requirements.
• Participate in continuous improvement initiatives that enhance customer

📌 Executive, Customer Support (Bengaluru)
🏢 Molex
📍 Bengaluru