Key Responsibilities
• Provide application and production support for Mobile Money, e-Wallet, Prepaid Recharge, Credit Card Payment, and related digital payment platforms.
• Monitor, troubleshoot, and resolve application, database, network, and infrastructure issues within defined SLAs.
• Ensure timely categorization, tracking, updates, and closure of incidents, service requests, and problem tickets.
• Perform root cause analysis (RCA) and prepare detailed 5-Why RCA reports for recurring and critical issues.
• Implement configuration changes, patches, and fixes to address customer requirements and production issues.
• Create and maintain operational documentation, Method of Procedure (MOP) documents, and activity reports.
• Collaborate with cross-functional teams to ensure system stability, availability, and performance.
• Support planned maintenance activities, deployments, upgrades, and release implementations.
• Monitor application and infrastructure health using NMS and monitoring tools.
• Participate in 24x7 support operations and major incident management activities.
• Work closely with customers, vendors, and internal teams to ensure effective communication and issue resolution.
Mandatory Skills
• Knowledge of Mobile Money, e-Wallet, Prepaid Recharge, Credit Card Payment, or similar digital payment solutions.
• Hands-on experience in application support and production support environments.
• Strong knowledge of Oracle Database (PL/SQL and Administration), PostgreSQL, JDK/JRE, Linux (RHEL/OEL), and Tomcat or other web application servers.
• Valuable understanding of operating systems, applications, networking concepts, and interface troubleshooting.
• Experience in incident management, problem management, and SLA-based support processes.
• Ability to perform root cause analysis and prepare structured RCA documentation.
• Familiarity with hardware components such as servers, storage systems, switches, and load balancers.
• Experience working with monitoring tool
📌 Technical Engineer (Dadri)
🏢 Comviva
📍 Dadri